Performance of Royal Mail

Debate between Andrew Ranger and Nusrat Ghani

Monday 26th October 2026 Commons Chamber

[Andrew Ranger]

The hon. Member makes a really good point. That is definitely something we need to investigate, because it is probably a very valid point.

Postal services remain a lifeline for those who do not have digital connectivity, and any failures disproportionately affect the most vulnerable. As has been acknowledged across the House, Royal Mail is facing difficult circumstances. Letter volumes have fallen dramatically over many years and parcel volumes have grown significantly. That reflects changes across the world. Royal Mail is operating at a loss and faces significant structural challenges.

All that being said, understanding those challenges cannot mean accepting poor service. One of the most concerning issues raised with MPs by postal workers and their representatives is the widespread perception that parcels are increasingly prioritised over letters, and constituents say the same. That is despite assurances to the contrary. I have constituents who see parcels arriving promptly, on time, delivered by Royal Mail when they were supposed to be, but not letters.

Serious workforce concerns are also being reported. As we have heard, there have been retention problems due to changing terms and conditions, reports of 400 postal workers leaving the organisation each week, a culture of intense monitoring and an increasingly difficult working environment. It is clear that Royal Mail cannot provide a high-quality service without a motivated and stable workforce. At the same time, serious questions remain about the long-term sustainability of the current model, in terms of the universal service obligation, the delivery of letters, and the regulatory model.

My constituents and everyone else’s want three simple things: they want their letters delivered on time, they want transparency when things go wrong, and they want accountability from both Royal Mail and the regulator. Too often, MPs are told that performance is improving while residents continue to experience delays. Too often, complaints disappear into automated systems without satisfactory answers, and too often, local concerns are met with generic responses rather than meaningful action.

As has been said, Royal Mail occupies a unique position in our national life. It is not just another company; it is a vital part of the UK’s social and economic infrastructure, and it remains a public service even though it is a privately owned company. That is why this matters. I urge the Minister to continue engaging with Royal Mail, Ofcom, workforce representatives and consumer groups to develop a long-term vision for postal services. Any future reforms must protect the universal service obligation, while recognising the needs of communities, supporting a sustainable workforce, and ensuring that no part of the country is left with a substandard service. I wholeheartedly agree with my right hon. Friend the Member for Bristol North West (Darren Jones) on some of the options that he presented about a possible future for Royal Mail.

Our constituents do not expect perfection—they understand that times change and markets evolve—but they do expect that when a letter is posted, it arrives when it should. That is not an unreasonable expectation; it is the foundation of trust in a service that has connected communities for generations.

[Madam Deputy Speaker (Ms Nusrat Ghani)]

I call the Liberal Democrat spokesperson.

Licensing Hours Extension Bill

Debate between Andrew Ranger and Nusrat Ghani

2nd reading
Friday 17th January 2025 Commons Chamber

[Graeme Downie (Dunfermline and Dollar) (Lab)]

I am delighted to hear that my hon. Friend will now have, I think, at least 12 free drinks in his constituency! Does he agree with me about the importance of community-owned and operated pubs, and the additional social value they can provide to local communities and groups?

[Madam Deputy Speaker (Ms Nusrat Ghani)]

Order. Before Mr Ranger returns to his feet, I should obviously reference all the fantastic pubs in Sussex Weald!

[Andrew Ranger]

I absolutely agree with my hon. Friend and thank him for that intervention. I get the feeling we are going to hear a lot of pub names today. I named just a few of the 78 pubs that span my constituency. I will not comment on how many of them I have personally visited, possibly more than once.

Hospitality is also vital to tourism in Wrexham. It contributes nearly £120 million to our local economy, and I know that that will be similarly true in other Members’ constituencies. Since the arrival of two well-known Hollywood actors in Wrexham, we have welcomed visitors from far afield, eager to see the home of Wrexham AFC at the world-famous Racecourse Ground and, of course, to be pulled a pint by landlord Wayne at the Turf—there is another one. Accommodating the recent influx of visitors would never have been possible without pubs, cafes, restaurants and hotels stepping up to the plate. I know that that is the case across Britain, where dedicated staff work hard to deliver great service, food and drink to customers. I thank them for all they do, all year round.

Section 172 of the Licensing Act 2003 provides the ability for the Home Secretary to make an order extending licensing hours on a blanket basis, thereby allowing all licensed premises to open for longer at moments of important celebration.