Armed Forces Commissioner Bill (Fourth sitting)

Andrew Ranger Excerpts

Committee stage
Thursday 12th December 2024 Public Bill Committees

As the Minister may be aware, not long after that letter was sent, Daniel Kinahan, the Northern Ireland Veterans Commissioner, resigned from his post—in part, I understand, because he was seriously concerned about the efforts of some Government officials to impinge on his independence of action. It is a shame that Mr Kinahan resigned, because he is an ex-serviceman himself; he was highly regarded across the community in Northern Ireland, and even, I think it is fair to say, across the sectarian divide, having been a politician in the Province in his younger years, in addition to his military service. The fact that he felt that he had to resign because his independence was being leant on is worrying. I hope the Minister can say something about that.

[Andrew Ranger (Wrexham) (Lab)]

As an MP who represents a constituency with an active barracks and many veterans, I totally agree that this is a serious matter, but what does it have to do with the Bill, and is the wording of the new clause not in danger of affecting the independence of the Armed Forces Commissioner, and their right to set how they work independently, by putting what may be artificial timescales on decisions?

[Mr Francois]

I understand the thrust of the hon. Gentleman’s question. What it has to do with the Bill is that this issue cropped up quite a lot in the public evidence session. I respectfully refer him to the Hansard report of Tuesday’s proceedings. A number of witnesses raised the veterans issue, and I believe a number of members of the Committee followed up with questions. We had tabled the new clause by Monday night because we knew that there was concern within the veterans’ community about the independence of the OVA and therefore the independence of the Armed Forces Commissioner, which to be fair is a theme that we have discussed repeatedly today. That is the context in which the new clause was tabled on Monday evening, but it is worrying that one of the three veterans commissioners apparently felt compelled to resign because some in Government were seeking to crimp what they were trying to do on behalf of the veterans they were appointed to serve.

Now that the OVA is back within the MOD, and given that the decision was taken on the Government’s watch, I would like some reassurance from the Minister—we have a MOD Minister here, not a Cabinet Office Minister—that there will be no further attempts to impinge on the independence of any veterans commissioner by anyone in Government, any more than we would want them to impinge on the independence of the Armed Forces Commissioner. I have three very specific questions to that effect; then I will allow the Minister to reply.

First, where is the veterans commissioner for England? We were told, when I raised this issue on Second Reading, that the Department was working on it. At one point, there was going to be a UK-wide veterans commissioner, which then seemingly morphed into a veterans commissioner for England. We have one for Scotland and one for Wales—we had one for Northern Ireland too, but he resigned—so where are we on the veterans commissioner for England? Why should English veterans be at any disadvantage compared with their counterparts from the other three nations of the awesome foursome? Those English veterans served the Crown too. Where is their commissioner?

Secondly, what is the timetable for replacing the Northern Ireland Veterans Commissioner? Presumably the Government do not want that post to remain vacant for long, particularly with all the utter chaos over the Northern Ireland Troubles (Legacy and Reconciliation) Act 2023. Thirdly, what formal assurances can the Minister give on the record that this will not happen again? Those are my three questions.

Armed Forces Commissioner Bill (First sitting)

Andrew Ranger Excerpts

Committee stage
Tuesday 10th December 2024 Public Bill Committees

[David Reed]

I thank Angela and Ted for being here today. The title of the role is changing from “ombudsman” to “commissioner”. We previously heard that different perceptions come with those different titles. Do you think that moving to “commissioner” is a good change? If not, where are the limitations?

Angela Kitching: I think it is helpful because it indicates a move from a system that reviews the administration of an appropriate action in relation to individual complaints into a wider and more thematic system. For me, that signals that we are not in a situation where the system is only going to be following through individual complaints and that wider representations can be made. It sounds more like the action of the Children’s Commissioner, for example.

I completely understand concerns that the ombudsman groups would have about the fact that, outside the courts, “ombudsman” is the highest way of considering individual complaints. But as long as it is well communicated within the community that the new role and office are capable of doing both, I do not have particular concerns about the change in title.

Ted Arnold: To build on that, the change is to set expectations and make very clear to the community what the new role is and the new powers will be. Angela spoke about trying to influence a cultural shift to make people feel comfortable about going to the new commissioner and take forward not just grievances but other issues up and down the chain of command—best practice, for example.

[Andrew Ranger (Wrexham) (Lab)]

Q When people leave the armed forces, they state that morale is one of the biggest reasons for why they intend to leave. Do you think the commissioner’s appointment and the powers they will be given will have a direct impact on improving morale and therefore decrease the number of leavers in the forces?

Angela Kitching: At the moment, if you look at evidence from the armed forces continuous attitude survey, they say that the impact of service life on their families, the opportunities that they have outside of service and the amount of pay they have are the things that are currently undermining morale. For family members, it is their experiences of living a service life, so you can see that there is an obvious potential for this role to try to improve that experience.

It is helpful to think about not just the individual complaints, but those wider welfare issues that chip away at people’s experiences of their time in service. The No. 1 reason given by service people for leaving is the impact on family and personal life, so anything we can do to improve that has got to help with the broader morale issue.

Ted Arnold: To build on that, persistent issues with the current complaints system have deepened that dissatisfaction with service life. If we look at the various reviews—Haythornthwaite, Etherton, Atherton, Lyons and those that the Defence Committee has carried out over the years—attempts have been made to address concerns with morale or certain groups. The commissioner could bring a much more robust approach to addressing some of those problems. We envisage, as does the Bill, trying to involve the commissioner in day-to-day military life so that there is a real granular understanding of what those issues are.

[Andrew Ranger]

Q What do you think would be a sensible timeframe in which we could say there had been a direct correlation between the commissioner being in place and seeing an improvement? What would be a timeframe to measure that over?

Ted Arnold: Again, I think that will be difficult to measure. Having an annual review that reports to Parliament, and perhaps the community making observations—not just on thematic reviews, but in the annual report as well, in a similar way as we do as a sector to the covenant—would be an appropriate way of measuring progress.

Angela Kitching: How you measure the impact of the thematic reports is crucial to that. After that annual report, you would then need to think, “Okay, what did we see that changed as a result?”. At that point, I suspect that you will see an impact on morale, with people feeling the difference because there will be something to point to. It is also about the mechanism for the commissioner to follow up on recommendations from previous reports and look at change over time.

There needs to be an adequate capacity in the office for them to have access to data that allows them to track the change over time as a result of it—I note that an amendment has been tabled on this today—particularly for groups whose experience might otherwise be invisible. Those groups are very small percentages of people, such as LGBT personnel, women in particular branches of the armed forces, and the experience of non-UK personnel, but otherwise they would end up being subsumed into the whole. It is important, as in the German reports, that some of those experiences are drawn out in the annual report and we track change over time for particular groups, who otherwise end up being lost in the wider picture.

[Luke Pollard]

Q Thank you both for giving evidence. Can I take you back to independence and trust? Legislating for independence is one thing, but building trust in a system is quite different. Can you talk us through your expectations of how an Armed Forces Commissioner could build trust with armed forces personnel and—notwithstanding that their remit is predominantly people who are serving and their families—with the wider armed forces family as well?

Angela Kitching: What people mentioned to us when we spoke to them in groups was that they needed to understand who the commissioner was. They needed to understand their relationship with the existing welfare services in the individual branches, but also with the wider service complaints process. Knowing exactly what to expect from them was really important, as was their office being seen to be open, both for serving personnel and their family members, so that they could make a direct approach and not feel as though they had to chase through another system to be allowed to approach that person. Also important was that the person was prepared to visit, which obviously is the case for the current Service Complaints Ombudsman.

The digital access is a real issue currently, as you will be aware, on areas of our Defence estate, but also where people are operationally deployed or are struggling to get access to enough technology to allow them to engage with complex digital systems. What they did not want was something where they would have to log in to understand the ongoing process of what was happening. They needed somebody who could be reached via a variety of different sources and, as I have previously mentioned, something that would allow for transparency and a degree of anonymity, if they wanted it, in relation to thematic information, so that they were able to offer what evidence they had, even if they did not want to pursue it as an individual complaint themselves.

Particular attention needs to be given to experiences of bullying, harassment and discrimination. In any other service that we look at that deals with those complaints, people have a significant amount of protection when those are being considered. If, for example, a thematic review were to be opened into an issue that touched on bullying, intimidation or harassment, particular consideration would need to be given to how that evidence was collected, because people understandably feel very vulnerable about offering that evidence. The armed forces is a unique employer in that way, because it is not just a job, it is a life, and the life of your family, and it can potentially control your future career. The level of trust needs to be built because the level of exposure and risk is so high if somebody chooses to step out of line and raise something.

Ted Arnold: To build on that, I think an effort must be made to change the current culture to encourage individuals and people on their behalf to know that they can come to a commissioner. Building on the German model, that is not just to raise issues of grievance, but maybe the spectrum of duty-related issues, and not just those problems, but personal and social problems as well.

Armed Forces Commissioner Bill (Second sitting)

Andrew Ranger Excerpts

Committee stage
Tuesday 10th December 2024 Public Bill Committees

[The Chair]

I call Andrew Ranger—quickly, please.

[Andrew Ranger (Wrexham) (Lab)]

Q Armed Forces Commissioner is an important role, and they need to get to the information and the people that they need. What enforcement mechanism will be available to them if people do not co-operate?

Luke Pollard: There is an obligation in the Bill for the Secretary of State to co-operate with the commissioner to provide information. “Secretary of State” means that the whole organisation under the Secretary of State also has that obligation placed on them. I expect that, on appointment, the processes and functions will be established, just as they are with the current SCOAF function, in terms of being able to request information—who that goes to, how that should happen, and what the processes and procedures are to enable that to happen.

If there are any obstacles or failure to deliver, which I think is what my hon. Friend is getting at, the Bill allows the commissioner to report that to Parliament in their annual report: effectively to say, “There is a problem here”. That would provide the parliamentary scrutiny, which, for any future Secretary of State, would be a deterrent against failing to provide the necessary information. Equally, we put a power in the Bill for the Secretary of State to have to report to Parliament if they dismiss or remove the Armed Forces Commissioner, to enable that scrutiny function of Parliament as an oversight for the work of the Executive.

[Andrew Ranger]

Q Very briefly, how quickly do you expect to have the commissioner up and running in post?

Luke Pollard: I would expect the Bill to complete early next year. I would expect the appointment process to take roughly a year, and the office to be stood up as a commissioner’s office at the start of 2026, taking cases and, importantly, ensuring that all SCOAF cases are smoothly transitioned without any detriment to the individuals in that process—from the SCOAF function into the Armed Forces Commissioner function—to make sure there is no loss of any of that provision.

[The Chair]

With perfect timing, that concludes our session.