Future of Thames Water

Al Pinkerton Excerpts

Tuesday 6th January 2026 Westminster Hall

[Freddie van Mierlo (Henley and Thame) (LD)]

It is a pleasure to serve under your chairship, Mrs Harris. I thank my hon. Friend the Member for Oxford West and Abingdon (Layla Moran) for securing this debate.

Every week my office is inundated with emails relating to Thames Water. Issues range from miscalculated and aggressive billing to the now ubiquitous sewage discharging into local rivers and streams, and indeed the flooding of homes and gardens with human waste. Members have spoken eloquently on those issues, so, in the interest of time, I will not repeat what they said.

Since being elected I have also been made aware of the issue of tankering in my constituency—in other words, tankers sitting next to overwhelmed pumping stations, ready to take sewage away to a treatment works. It should be a temporary stopgap, perhaps if there has been an unexpected surge in sewage, yet it has become institutionalised. Rather than upgrading pumping stations and stopping groundwater infiltration, which is the source of the problem, the company is taking the easy way out. In the village of Cuxham, my constituents have been forced to tolerate 24/7 tankering for over a decade. Staff have got so comfortable in Cuxham that they have created their own little camp, complete with a Portaloo for their own comfort. It is probably needed, but is nevertheless a sign of just how institutionalised the practice is.

[Dr Al Pinkerton (Surrey Heath) (LD)]

My hon. Friend describes the tankering of sewage from his constituency. In 2023, those tanks arrived in my constituency and the sewage was stored in open tanks on a Thames Water site for an entire summer, casting a stinky pall over the whole of Camberley town centre. It was an environmental crime and Thames Water promised to pay my constituents compensation, which they have never received. Does he agree that we need a far tougher regulator to bear down on these appalling environmental practices?

[Freddie van Mierlo]

I wholeheartedly agree that we need greater regulation. I can only apologise that my hon. Friend has been at the raw end of our tankers.

My staff and I have tried to influence the company to install the measures that are needed, particularly in Cuxham, to resolve the issue, but Thames Water tells us that further investigations are needed and it must do more reports. When we ask when they are going to take place, it tells us, “There’s too much water now because it is winter. We must do them in the summer.” When we get to summer, it tells us, “There’s no water in the pipes, so we’ll have to wait till winter.” It is a ridiculous case that highlights just how short-sighted Thames Water is and how incapable it is of taking a long-term view. It is clear that Thames Water is now in a state of complete, irrecoverable disrepair.

Can the Minister explain why decisive action has not been taken to put Thames Water into special administration? Our constituents have no choice over who supplies their water, and it is down to the Government to protect them from being exploited. I hope that the Minister listens to the experiences of constituents that have been shared today, gains the confidence that a 174-seat majority should give her and takes bold action.

Water (Special Measures) Bill [Lords]

Al Pinkerton Excerpts

2nd reading
Monday 16th December 2024 Commons Chamber

[Dr Al Pinkerton (Surrey Heath) (LD)]

I commend the hon. Lady on her excellent speech, and her celebration of local campaigners. In my constituency, Thames Water is responsible for numerous sewage leaks and a great stink that lingered over our market town of Camberley last summer. Does she agree that the Bill needs to provide for tougher regulation, and greater transparency and accountability, to ensure that water companies put health and safety and water quality over shareholder dividends?

[Helena Dollimore]

I thank the hon. Member for his intervention. One of the things in the Bill that I really welcome is that it will stop water companies marking their own homework. The monitors on every outlet will report independently to the Government, so that we can issue automatic severe fines—a big change and step forward.

If huge amounts of sewage and major flooding in my constituency were not enough for one community to endure, we have also suffered major water outages at the hands of Southern Water. The taps have run dry twice in recent memory. In September 2023, 10,000 residents of Rye were left without water for up to nine days. In May this year, in Hastings, 30,000 people were left without water for five days. It caused huge disruption and had a major impact on local businesses. It has to stop. The Conservatives had 14 years to update the compensation guidelines for such incidents, and failed to act. Because of the action that this Labour Government are taking, if future incidents occur, my constituents will be eligible for greater compensation from Southern Water.

The Conservatives let the water companies off the hook for far too long. Instead of forcing the industry to invest in crumbling infrastructure, customers’ money was instead siphoned off into shareholder payouts and bonuses. My constituents now face record water bills because of that failure. We inherited a crumbling water system from the Conservative party, and this Labour Government are acting to clean up the mess. This Government are acting where the previous Conservative Government failed, to end the disgraceful behaviour of the water companies and their bosses with this Bill. This is just the start of the change. I thank the Government for announcing an independent commission on the water sector to see what more they can do to ensure that the water sector works for customers and the environment. I will work very hard to ensure that the voices of my residents in Hastings, Rye and the villages are heard as part of that process.