Crime and Policing Bill

Lord Hogan-Howe Excerpts

Wednesday 4th March 2026 Lords Chamber

[Baroness Harding of Winscombe (Con)]

My Lords, given the hour, I shall be brief. I support my noble friend Lady Stowell in the two amendments that she has so ably introduced, and I have been delighted to add my name to both of them.

I have worked all my life in consumer services: for 20-odd years in retailing, but then in telecoms and in the National Health Service, and, today, in hospitality—in horse racing. I should declare my interest as the chair or senior steward of the Jockey Club, given that we have the Cheltenham Festival next week, where we will have thousands of people in front-line, consumer-facing service roles at the racecourse.

I have not engaged in the Bill until this stage, so I apologise for that, but I am speaking to and have put my name to these amendments because I am bemused by the Government’s failure to support public-facing workers in all these other industries. I grew up in retailing and I love retailing, but if you have ever sat in a GP surgery with a receptionist, as I have, and watched them do their job, you will know that it is no different from being at the customer service desk at Tesco, which I have also done, dealing with the ups and downs of everyday life with the customers, the consumers, the citizens you are serving. We should be protecting them and treating them in exactly the same way. As the noble Lord, Lord Hendy, has said, that is true for transport, finance, telecoms, energy and water. We should not exclude the hundreds of thousands, millions, of people who provide us with these essential services. We learned during Covid how important these essential front-line, customer service-facing roles are, and it breaks my heart, five years after the pandemic, to see a Government who say they support working people not supporting many front-line working people.

It is not just front-line working people who want us to protect them; their bosses do too. The CEOs of businesses in all the sectors I have just mentioned know that it is good business to protect them. Some 42% of front-line workers, according to the Institute of Customer Service, have experienced abuse in the last six months, as my noble friend Lady Stowell has said; 37% say they have considered leaving their role because of that hostility; and more than 25% have taken sick leave as a result. That costs productivity in our public services and it costs economic growth in our private sector. The chief executives of all these organisations know that, and they want us to make sure that we treat all those workers with the same respect that the Bill, at the moment, treats retail workers only, which is why I support these amendments.

[Lord Hogan-Howe (CB)]

My Lords, I have added my name to this amendment because it is trying to achieve consistency in law. At the moment, the law protects a retail worker more, when in fact those who provide services are doing exactly the same thing. Broadly, they deal with the public and they are trying to get rules enforced. They are just trying to make sure that things work well.

My reading of the present advice on providing protection to retail workers is that they are protected if they provide goods, but not if they provide services. The consequence of that is that people who, for example, work in betting shops, theatres and cinemas do not receive the same protection that they would receive if they were providing that same retail worker service and also providing goods, and that seems inconsistent. Then there is the further group of workers that the noble Lord, Lord Hendy, referred to: people who work in transport, such as taxi drivers. All of them face people who are often affected by drink or drugs, for example, and have to challenge bad behaviour, but they do not receive this protection. That seems odd. I find it odd that the Government do not want to protect that group of workers in the same way. For reasons of consistency, and because the workers I have described—those who work in betting offices, for example, where you get some pretty bad behaviour at times—deserve that protection, they ought to be included.

My final point is that although the present legislation excludes wholesale workers—should I name the companies? Perhaps not—you only get access to some of these wholesale or, I would say, retail sites by joining a club; you do not pay any money. I think we all know the ones I am talking about, where you get access to better prices merely by joining the club. Apparently, that is not retail. I think it is pretty much like retail. They still get bad behaviour on these sites. For all those reasons, I think this amendment regarding public-facing workers is a good idea and I encourage the Government to support it for the sake of consistency for those who provide services to us.

[Baroness O’Grady of Upper Holloway (Lab)]

My Lords, I will be very brief, partly to remind all noble Lords that the shop workers’ union, USDAW, under Joanne Thomas, the current leader, Paddy Lillis before her and, indeed, John Hannett—the noble Lord, Lord Hannett—has campaigned for years for freedom from fear for a predominantly female workforce facing violence at work. As we have heard, that got a lot worse through Covid. At the time, USDAW was pressing for legislation; nobody listened. I have to commend the Government for listening to the campaign from the grass roots all the way up to the top of USDAW for that protection for workers in that industry.

Having said that, I have looked at the very latest figures from the Health and Safety Executive and from the Labour Force Survey, which show that public-facing workers across a number of industries, sectors and jobs disproportionately face violence at work. More than that, I have heard it from workers themselves. Bus workers, transport workers and hospitality workers have been spat at, assaulted and threatened. I also alight on transport workers, because they too perform a significant act of public service in the work they do. They often face real threats and real assaults because of the job that they do.

I share my noble friend Lord Hendy’s hope that, even if the Government cannot support this amendment, my noble friend the Minister could at least commit to talk to colleagues in the relevant departments to get us around the table to look at a real strategy for prevention of violence and enforcement of the laws we have. Many workers still feel unsafe going to work to earn a living and no worker should face that threat at work.

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[Lord Hanson of Flint (Lab)]

I am grateful to the noble Baroness for her amendment, and for the opportunity to discuss it with her and with the organisations she brought in for face-to-face discussions with us. I am also grateful to my noble friend Lord Hendy for his contribution and for our meeting.

I declare my membership of the Union of Shop, Distributive and Allied Workers, which I joined 47 years ago and which sponsored me as a Member of Parliament. I put that on the record. I must also say to the noble Lord, Lord Davies of Gower, that I understand that he would prefer to have no offence. I understand that because when, as a Member of Parliament in the House of Commons, I tabled amendments to put these types of offences down, the then Government rejected them. I therefore understand where he is coming from, because that is consistent with the position of previous Conservative Governments.

In this case, we have a Labour manifesto commitment endorsed by the electorate. My noble friend Lady O’Grady mentioned USDAW. I pay tribute to that union, which has collected evidence and, through three general secretaries, including my noble friend Lord Hannett of Everton, campaigned strongly for an offence against retail workers. The Labour Party listened to that in opposition and put in its manifesto—I cannot claim credit for this, because I was out of Parliament at the time—a commitment to legislate for that offence, which appears in the Bill before the House today.

I have heard the comments from the noble Lord, Hogan-Howe and the noble Baroness, Lady Harding, and others, and from the noble Baroness, Lady Doocey, on the Liberal Democrat Front Bench, on why they think that the bespoke offence against assaulting a retail worker should be extended to all public-facing workers. Along with proposing a new broader offence of assault against public-facing workers, the noble Baroness has tabled an amendment that would place a duty on courts to make a criminal order in the event of a conviction.

I hate to disappoint the noble Baroness, Lady Doocey, but I repeat the arguments that I put to her in Committee and elsewhere. Public-facing workers such as those mentioned by my noble friend, the noble Lady Baroness, Lady Harding, and others, are covered under existing legislation, such as the Offences Against the Person Act 1861, which includes a range of violent offences, such as actual bodily harm and grievous bodily harm. Further, the provisions of Section 156 of the Police, Crime, Sentencing and Courts Act 2022, which was introduced by the previous Conservative Government, makes it a statutory aggravating factor of assault against any public-facing worker. That offence means that if someone, having been charged with the serious offence of assault and having gone through a trial, is deemed to have committed assault against public-facing workers, the court has the power to add aggravating factors to that sentence. That covers every type of worker that has been mentioned by noble Lords today. The aggravating factor applies in cases of assault where an offence is committed against those public service workers performing a public duty or providing a service to the public. That is an important factor.

Noble Lords have asked why there is a specific offence against retail workers that is additional to the aggravating offence. That is a reasonable question to ask. In clauses that have been mentioned there is provision for additional prison sentence capacity, criminal restriction orders and an unlimited fine for this stand-alone offence. Retail workers are still covered by Section 156 of the Police, Crime, Sentencing and Courts Act 2022, so why have we put that extra power in place?

The reason for this—and why I declared an interest—is that USDAW has, to my knowledge, for 17 or 18 years campaigned regularly for this in the Freedom From Fear Campaign. It has done so under the three general secretaries that my noble friend Lady O’Grady mentioned, and it has done so for a purpose—one that the Government share. Retail workers are fundamentally on the front line of upholding the laws passed by both Houses of Parliament on a range of matters. It is a retail worker who stops illegal sales of cigarettes, it is a retail worker who stops illegal sales of alcohol, it is a retail worker who stops an illegal sale of a knife, it is a retail worker who stops an illegal sale of a solvent, and it is a retail worker who protects the community by upholding all the laws on those issues that we have passed in this House and in the House of Commons. That is why USDAW campaigned for the specific offence, and it is why the Labour Party in government has been pleased to support the creation of that offence by putting it in the Bill.

That goes even further to the appalling shop theft situation. I do not call it shoplifting—it is shop theft. There has been a continued rise in shop theft over many years, and it is the retail worker who is on the front line saying, “Put that back”, calling the police and taking action in the shop. The Co-op, Tesco, Sainsbury’s and a whole range of retail organisations have campaigned for this, alongside USDAW, over many years. It has been thought through and there is an evidence base. It is a manifesto commitment, and we are trying to introduce that extra offence. I do not wish to see a train operative or members of customer services, as the noble Baroness, Lady Harding, mentioned, attacked with a knife. This is covered by common assault legislation from 1861 and by the 2022 Act as an aggravating offence. But the Government have put forward a stand-alone offence for shop workers for the reasons I have outlined.

Does that potentially create an anomaly? Let us discuss that and reflect on that view. But the manifesto commitment is clear, and we are delivering on that manifesto commitment. This is an important issue, based on evidence and campaigning by a range of bodies—retail organisations and trade unions—and it has my support. Therefore, I cannot support the noble Baroness—I have told her that—or my noble friend.

That is not to say that the Government accept that attacks on those members of staff are a normal part of what they should face. We are committed to driving down assaults and to enforcing, with the courts, the legislation on the statute book. The noble Lord, Lord Davies of Gower, asked what the Government are doing to reduce the attacks in the first place. This Government are rebuilding the police force—13,000 neighbourhood police officers—and have put in place, with this Bill, changes in shop theft legislation. This Government are focusing on retail crime in hotspots and on making sure that we drive it down. We will ensure that the police forces have retail crime as a major priority.

In the last 14 years before July 2024, police numbers fell, neighbourhood policing fell and the focus on the high street fell. It was not a Labour Government but a Conservative Government who did that. They refused the legislation on assaults on shop workers that I proposed in the House of Commons, they refused to take action on shop theft on high streets and they refused to stand up for the workforce. With due respect, I will not take lessons today from the Conservative Front Bench.

[Lord Hogan-Howe (CB)]

May I check whether my assertion is accurate or whether I am wrong? Would someone enforcing an age limit in a betting office not be protected by the retail workers’ protection but someone enforcing an age restriction in an off-licence would be? It seems to me that the distinction is simply between providing a service and providing a good. If I am wrong in that, I withdraw my comment, but I am not sure that the Minister has said I am.

[Lord Hanson of Flint (Lab)]

We have clearly defined in the Bill what we believe a retail worker is. I accept that there are areas of interpretation for the courts, such as, for example—we have discussed this with colleagues outside the House—whether a post office is covered by the retail worker provision. Somebody might walk into a post office to buy Christmas cards or birthday cards and go to the post office counter—is that a retail worker? Those are areas where there may be some interpretation, but we have identified this as tightly as we can. It is a straightforward clause that defines a retail worker. I commend it, given that there has been a considerable amount of work by the Home Office in drafting the amendment, after a considerable amount of work by retail organisations and trade unions to develop the campaign.

I go back to my point that all attacks on all staff are unacceptable. Other areas are covered, but the reasons I mentioned on the specific provision of upholding legislation are why we have put in a specific offence against retail workers. That is why I commend those clauses to the House. I ask the noble Baroness—although I understand that she cannot do this—at least not to push her amendment to a vote.

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[Lord Hogan-Howe (CB)]

I rise briefly to support this amendment. This country has been good at reducing fires. It has done it by designing things and places not to burn. We have never had the same determination about designing things not to be stolen. This is all about preventing crime by design. The secondary feature is that people do not tend to steal things that have no value. There are a lot of negatives, but fundamentally, if it has value, people will steal it. They do not steal it to deprive you of it but to sell it, often to fund their drug habit. This amendment is all about taking the value out of the stolen phone.

There is some success at the moment, in that some of these phones cannot be reactivated on UK systems, but as we have heard from the noble Lord, Lord Jackson, they are getting activated abroad. It is hard to stop them going abroad; very small portable devices put in containers are hard to discover. Although it was mentioned that the Met and others are having good success with drones and chasing, I guarantee that one day somebody will get badly hurt—either one of the people being chased or one of the cops. Chasing is, inevitably, dangerous. This is about stopping the chase and stopping the crime.

The 70,000 crimes mentioned by the noble Lord, Lord Jackson, will be a bare minimum. Many people do not bother reporting them. There is no need to report them for many people. Sometimes they lose them in embarrassing situations, and they certainly do not report it then. We are talking about a large amount of crime that can have something done to prevent it.

My final points are these. There is no incentive at the moment for the phone companies to stop this crime, because when you lose your phone or have it stolen, you buy another one from them. The £50 million-worth of phones that the noble Lord, Lord Jackson, mentioned means £50 million more for the providers of the phones. So why would they stop it? All they have is more business coming through the door. The business model is not helpful to preventing crime.

It is a common-sense measure. It is well thought out. The amendment looks like it will work, given its extent and comprehensiveness, and nobody has a better idea; or, if they have, I have not heard it. This does not cost the Government anything. It will possibly cost the manufacturers, but it will be marginal to the costs and profits they have already. It is a really good idea. It helps the police a bit, but it mainly helps the victims as it reduces their number. It means that you can walk down the street, come out of the Tube, take your phone out and not have somebody whip it out of your hand.

My final point is that it is not just about theft. Often people are injured when their phone is taken—it is violence as well as theft. Particularly with vulnerable victims, nobody knows where it will end. It can end up with a murder or a very serious crime. If we can do something about this, it will have an impact. It is achievable, and I recommend that the Government, if they do not accept the amendment, try to find a way to do it in the future.

[Lord Clement-Jones (LD)]

My Lords, I rise to support Amendment 368 from the noble Lord, Lord Jackson, on which he has campaigned so strongly. It addresses a crime that has become a blight on our streets: the industrialised theft of mobile devices. We must remove the profit motive from street crime. If a phone is useless the moment it is stolen, the thefts will stop. California proved it and the technology exists; the only thing missing is the will to legislate. I urge the Minister to move beyond collaboration and accept the amendment.