Crime and Policing Bill

Debate between Lord Hannett of Everton and Lord Blencathra

Committee stage
Wednesday 19th November 2025 Lords Chamber

[Lord Hannett of Everton (Lab)]

My Lords, I am pleased to contribute to this debate. In fact, some months ago, I introduced a debate on retail crime. I think it is fair to say that there was support across the House—why would there not be? The noble Baroness, Lady Neville-Rolfe, made the point that, to some extent, this was never an adversarial debate between employers and the trade union. It is a good example of where we come together for a common cause.

In historical terms, I should say that, in 2003, USDAW, which has been referred to, introduced its Freedom From Fear campaign. It sounds very dramatic, but it was born out of necessity. Too many retail workers were being verbally and physically abused. In some ways it had become normalised. It was an acknowledgement that, on too many occasions, people working in retail were abused. This campaign has run since 2003 and has resulted in this stand-alone offence being accepted.

I congratulate the Minister, not just because he had the enlightened view to become a member of USDAW, which I should acknowledge, but because of his commitment to retail workers and to understanding the implications of being verbally and physically abused. We often see the retail store as an environment that, quite rightly, encourages people to come in, and the vast majority of the public do so. In truth, however, over the years, the trend of coming into a store and believing that you can abuse somebody has become normalised. It is not condoned by employers, and certainly not by the trade unions, but the £200 threshold, to some extent, gave licence. Even some of the perpetrators would say, “Don’t worry, if it’s less than £200 there’ll be no action taken”.

Retail workers, of whom there are just under 3 million, do an exceptional job; reference was made to the pandemic. Abuse can never be a part of the job. It is a fundamental right to be able to go to work safe and come home safe. That is why I congratulate the Government and the Minister on their commitment to this matter. I could read out lots of statistics about the effects of retail crime; I will not do so. However, I draw noble Lords’ attention to the USDAW campaign, to retail crime and to its impact. Everyone has stores within their area. If you talk to shopworkers, you will see that this is very much an evidence-based campaign.

When I talk about statistics, I am not talking about thefts from a store; I am talking about the fact that behind every statistic, there is an individual. Some of those individuals who were physically abused never went back to the workplace. Having been abused two or three times, they did not have the confidence to return. That is a shame. Maybe it reflects the way society has gone, as we have referred to.

I welcome this stand-alone offence, and I do not want to detract from it. It is 22 years, at least, in the making. A lot of effort has gone in. I am proud of the fact that this Government have understood it and have done it, although I have to say to the Minister that the question of where the Act will stop has been referred to in respect of this offence. I am proud that this offence has been accepted, because it matters. I say to my noble friend the Minister that USDAW wants me to send a big thanks for the effort that has gone in to achieve this outcome.

However, I want to make a request of the Minister; I hope that he will consider it favourably. I would like to meet him to consider some of the implications of the further reach of retail offences. I would like that meeting to be with my general secretary, Joanne Thomas, and maybe people from the Home Office. I make that request on a without prejudice basis, but it would give me the opportunity to express some further considerations and concerns that have been raised in this House.

I will leave it at that but express my support for the work that has been done on this Bill. Hopefully, when this Bill takes effect with the stand-alone offence, USDAW members will feel now that it has been accepted.

[Lord Blencathra (Con)]

I agree entirely with the noble Lord. This is slightly extraneous to the amendment but, wearing his USDAW hat, will he please campaign against automatic tills, which we helpless disabled people find absolutely appalling? Will he commend shops such as Booths in the north of England, which has absolutely refused to have automatic tills and insist on having tellers at every one? It is a wonderful way to shop.

[Lord Hannett of Everton (Lab)]

We can have a conversation about that at some stage. I thank the noble Lord.