Private Rented Sector Ombudsman

Debate between Baroness Scott of Bybrook and Baroness Eaton
Thursday 18th January 2024

(11 months ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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That is a really important question with a very simple answer: we intend to have the redress available as soon as we can after the Bill receives Royal Assent. We are working on that strongly at the moment, because it is an important service for tenants.

Baroness Eaton Portrait Baroness Eaton (Con)
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My Lords, I declare my interest in the private rented sector. Can my noble friend the Minister tell us how the private sector will be made aware of this new process, if and when this new policy is implemented?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I thank my noble friend. It will need a lot of communication. We have already had Make Things Right in the social rented sector, which has increased people’s awareness of the scheme to 63% from below 55%. We will continue that campaign. As we move to a new ombudsman for the private rented sector, we will continue to have a strong campaign to ensure that all rented sector tenants understand their rights.

Domestic Abuse Refuge Spaces

Debate between Baroness Scott of Bybrook and Baroness Eaton
Wednesday 21st June 2023

(1 year, 6 months ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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The noble Baroness brings up a really serious point. It is essential that the number of women who are turned away goes down. We have provided local authorities with funding and support to commission services to meet the needs of these victims. As I said, the number of refuge bed spaces is rising, but those are not the only safe spaces. In fact, only 46% of those supported were in refuges. Some 28% are in sanctuary schemes, in which places where they want to stay in the area they already live in are made safe for them. Some 13% are in safe dispersed accommodation, 5% in specialist accommodation, 1% in second-stage accommodation, and 7% in other safe accommodation. This is about not just refuges but looking after the individual, and giving the individual choice and support through what, as the noble Baroness says, are very difficult times.

Baroness Eaton Portrait Baroness Eaton (Con)
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My Lords, we are all extremely distressed to hear of the increase in this dreadful crime of domestic abuse. I am pleased to hear from my noble friend of the work that is being done to care for these women, but is any work being done on the prevention and early intervention that might prevent so many people having to seek refuge?

Social Housing Standards

Debate between Baroness Scott of Bybrook and Baroness Eaton
Wednesday 16th November 2022

(2 years, 1 month ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I thank my noble friend. I wondered whether I would get that question from her or the Front Bench opposite. Noble Lords know that we recognise in the social housing White Paper the need to improve professional standards in social housing, so that all residents receive the high-quality services they deserve and, as importantly, in my opinion, are treated with dignity and respect by social housing staff.

We have carried out a review on professional training and development and, as a result, have amended the Social Housing (Regulation) Bill to allow the Secretary of State to direct the regulator to set standards on the competence and conduct of all staff involved in the management of social housing. The new competence and conduct standard will ensure providers take appropriate steps to ensure all staff have the right knowledge, skills and experience, and demonstrate the behaviours required for the delivery of high-quality and professional services for tenants. As my noble friend knows, the Bill is going through the other place at the moment. I am sure there will be more discussions on this, so we wait to see.

Baroness Eaton Portrait Baroness Eaton (Con)
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I declare my interests in the private rented sector, as in the register. We have heard from a number of colleagues about the importance of the culture in social housing provision being improved. Would my noble friend agree that social housing landlords must do better to train staff to see the welfare of tenants as their responsibility, rather than seeing them as a problem to be managed?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I absolutely agree with my noble friend. That is the culture change we need to embed in the sector and the Social Housing (Regulation) Bill is the catalyst for this. I know that professional qualifications are an issue, but the Government have made it very clear that they want the staff working in housing associations to have the right knowledge and skills, and particularly empathy with tenants. That applies in every sector. Training is necessary and will come. The regulator will certainly be looking at these issues as it moves forward to taking on responsibility for not just the financial issues within the sector but the consumer issues.

Pensions: Triple Lock

Debate between Baroness Scott of Bybrook and Baroness Eaton
Wednesday 16th March 2022

(2 years, 9 months ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, I cannot look into a crystal ball and give those figures but they will come out. We know that they are much higher than we ever expected at that time, which is due to global rather than domestic issues. The important thing with this is that the Secretary of State has to undertake an annual review of benefits and pensions, and the CPI in the year to September is the latest figure that they can use to allow sufficient time for the required legislation and operational changes before new rates can be introduced in the new financial year. As I mentioned on a previous Question, because it had to be done at that time, the Government looked at the pressures on the budgets of families and pensioners and made the changes that I spoke about earlier.

Baroness Eaton Portrait Baroness Eaton (Con)
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My Lords, what are the Government doing to increase the take-up of pension credits?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I thank my noble friend for that question because pension credits are important, particularly for very vulnerable pensioners and those on very low incomes. At the moment, there are about 1.4 million people claiming around £5 billion in pension credit but only about 73% of the people who should be taking it up are doing so. The important thing is that we have to continue to raise awareness. We have put out many letters to pensioners while encouraging them, through the press and social media, to take this up because it is money that is sitting there and should be in their pockets.

National Disability Strategy

Debate between Baroness Scott of Bybrook and Baroness Eaton
Thursday 10th February 2022

(2 years, 10 months ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, across government, we are talking continually to stakeholders and charities for disabled people, nationally and locally. There is a commitment across government to continue to do that. On housing, DLUHC—as it is now called—has committed that 10% of the 180,000 homes being built in the affordable homes programme will be for supported housing and I think this is extremely important. We are doing all we can. We know that consulting everybody who needs a voice is difficult, but we will continue to do that across government.

Baroness Eaton Portrait Baroness Eaton (Con)
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My Lords, I ask my noble friend how pupils with special educational needs are being supported.

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I thank my noble friend for her question. It is important that we continue to support children with special educational needs, because, if they get the right education, they can go on to living fulfilling lives. The DfE has put a further £2.6 billion over the next three years into delivering new places and improving existing provision for young people with special educational needs. The DfE is also contributing £9.3 million in the next financial year to train educational psychologists—very important in this field. High-needs funding for children and young people with complex needs is increasing by £1 billion to £9.1 billion in the next financial year.

Youth Justice Statistics

Debate between Baroness Scott of Bybrook and Baroness Eaton
Thursday 10th June 2021

(3 years, 6 months ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, the Government fully support the police in the fair and proportionate use of their powers and the lawful use of stop and search. However, we remain clear that no one should be stopped and searched based on race or ethnicity, and extensive safeguards exist to ensure that this does not happen.

Baroness Eaton Portrait Baroness Eaton (Con) [V]
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Is my noble friend aware of any geographic or regional variation in the disproportionate sentencing of ethnic minority children?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I thank my noble friend for her question. The number of children being sentenced has decreased considerably over the past 10 years. However, we recognise that this decrease has fallen unevenly for children of different ethnicities—which is a matter of concern, as I have said. I do not have the data for different localities at this time, but I will be very happy to respond in writing to the noble Baroness.

Disability Benefit Claimants

Debate between Baroness Scott of Bybrook and Baroness Eaton
Tuesday 8th June 2021

(3 years, 6 months ago)

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Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I am sorry, but I do not agree with the noble Baroness. Over the past 18 months we have invested heavily in welfare. The most important thing we do is to look after our vulnerable customers and make sure that they get the welfare they are entitled to.

Baroness Eaton Portrait Baroness Eaton (Con) [V]
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My Lords, front-line staff will deal not only with people with disabilities but those suffering with mental health conditions. Many of these conditions may not be obvious to staff. What training do front-line staff receive on mental health conditions?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My noble friend is correct that this is also about mental health conditions. Since 2018, the DWP has provided training on supporting vulnerable customers. That training goes out to all new staff in service delivery. We have also been rolling out further training on mental health behaviour and relationships. This is supported by comprehensive guidance covering a range of different complex needs. For disability benefits assessments, health professionals will have undergone comprehensive recent training on functional disability and mental health conditions. Mental health function champions provide additional expertise to those teams within the assessment centres.

Abortion (Northern Ireland) Regulations 2021

Debate between Baroness Scott of Bybrook and Baroness Eaton
Wednesday 28th April 2021

(3 years, 7 months ago)

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Baroness Eaton Portrait Baroness Eaton (Con) [V]
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My Lords, as a Conservative and Unionist, I am acutely aware that the maintenance of our union does not depend on the imposition of uniformity. If the union is to survive, we must respect the key distinctions between its different parts. Northern Ireland’s long tradition of life-affirming laws may not be to everyone’s liking, but we must acknowledge their existence—not because of a stunted view of human rights but because of a wider vision in which the rights of both the mother and the unborn have to be taken into account.

I am deeply concerned that, rather than respecting the traditions of Northern Ireland, some representatives of other parts of the union have actively sought to disinherit Northern Ireland of her traditions. We simply cannot do that if we want our union to survive. The vote that started this process in another place on 9 July 2019 resulted in all Northern Ireland MPs who took their seats in Westminster voting no, and yet this unwanted legislation was imposed on the Province by MPs from other parts of the union.

I cannot think of any example of this kind of case that ended well. There was the flooding of the valley in Wales and the destruction of the village of Capel Celyn, in the context of 35 of Wales’s 36 MPs voting no. That is a huge issue for many people in Wales more than 50 years later. The imposition of the poll tax on Scotland a year early, against the wishes of its elected representatives, provides another case in point. Both events have been the subject of public apologies and, sadly, both now inform the narrative of independence in Scotland and Wales.

It is no surprise that legislation resting on such troubled foundations should be less than straightforward. These regulations cannot be enforced—certainly not in the normal way. As the Government conceded to the Secondary Legislation Scrutiny Committee, the only way to enforce them would be to judicially review the decision of an actor to whom they are directed to ignore them. Given this difficulty, and the implications of the nature of the vote of 9 July 2019 on which the regulations rest, I suggest that, rather than continuing with these regulations, the Government give Parliament the option of considering the restoration of Stormont and repealing Section 9.

In making this point, I say to advocates of abortion liberalisation: “What are you scared of?” It is patently obvious to anyone who knows anything about the Northern Ireland Assembly that it is not going to move back to a pre-October 2019 position. Indeed, it is interesting that the only legislative steps that the restored Assembly has taken—

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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I ask the noble Baroness to finish.

Baroness Eaton Portrait Baroness Eaton (Con) [V]
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I am finishing. The only legislative steps that the restored Assembly has taken is to consider a Bill to prohibit abortion on the basis of non-fatal disability until birth, a measure that would prevent perhaps only one abortion a year. I will certainly support the Motion in the name of the noble Baroness, Lady O’Loan.

National Marriage Week

Debate between Baroness Scott of Bybrook and Baroness Eaton
Tuesday 20th April 2021

(3 years, 8 months ago)

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Baroness Eaton Portrait Baroness Eaton
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To ask Her Majesty’s Government what plans they have to recognise National Marriage Week; and what account they take of the role of marriage in the development of policy.

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, there are no plans to recognise National Marriage Week. We recognise the role that marriage can play as the basis for family life. The public sector equality duty requires us to pay due respect to the impact of policy and decisions on different people, including those who are married or in civil partnerships. The family test helps ensure that policy decisions take into consideration impacts on family relationships and functioning, including for people who are married.

Baroness Eaton Portrait Baroness Eaton (Con) [V]
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I thank my noble friend for her Answer. Is she aware that it is 10 years this year since a Minister last recognised National Marriage Week? There are many Members who regret this and would welcome some recognition of the stability found in marriage and the benefit that stability brings to children. Government as a whole is clearly not reluctant to recognise and celebrate many sorts of days, weeks and months, but, as I say, it is 10 years since some positive recognition of marriage came from a Minister. Will my noble friend undertake to speak to the Secretary of State for Education, who now holds responsibility for family across government, and ask him to provide Members of both Houses with details of how he intends to promote marriage within his new role?

Baroness Scott of Bybrook Portrait Baroness Scott of Bybrook (Con)
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My Lords, we recognise the role that marriage can play as the basis of family life for those couples who want their relationship to be recognised through this lasting commitment. But families come in all shapes and sizes, and we want to ensure that any type of family can provide a nurturing environment for children so that they can succeed and lead happy, fulfilling lives. The Secretary of State for Education, in his role to improve outcomes for families, would, I am sure, be happy to discuss these issues further with my noble friend.