Internet: Copycat Websites

Baroness Hayter of Kentish Town Excerpts

Thursday 21st November 2013 Lords Chamber

[Lord Wallace of Saltaire]

My Lords, the Government Digital Service, by whom I was fully briefed for this Question, is actively working with other departments of government to see how far it can control this. Of course, not all of these sites are hosted within the UK. We are familiar with many overseas agencies that get into the ether and do this.

[Baroness Hayter of Kentish Town (Lab)]

My Lords, in the dash to digital by default, will the Government remember that in addition to some people not even being connected to the internet, others are very unfamiliar with using it for business? They are vulnerable to these people taking advantage of them. Will the Government, therefore, in addition to monitoring this, ensure that there are easy routes to redress and compensation when such a service has been mis-sold?

[Lord Wallace of Saltaire]

My Lords, these scams are concentrated on the sort of services that people access only occasionally—to renew driving licences, passports, the European Health Insurance Card and those sorts of things. There are also phishing efforts in which sites that claim to be HMRC say that you are offered a refund—I do not know whether the noble Lord, Lord Beecham, has fallen for that; he looks as though he might have done—and ask for your bank details. They then manage to gain access to your account.