Disruption at Heathrow
(3 weeks, 3 days ago)
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Lord Moylan (Con)
My Lords, I thank the Minister for advance sight of the Statement made yesterday.
The remarkable thing about this event is what it was not. It was not a hostile terrorist attack, but in the first few moments no one could have known that. Indeed, the natural suspicion would have been that it was. That circumstance can only enhance our admiration for, and our thanks to, the firefighters in particular, and other responders who rushed to the scene not knowing what would await them. We are all very grateful to them and all the others who pulled Heathrow back from this incident for what they did.
It is worth also saying a word of thanks to the staff of Heathrow Airport, and I would like to do so. It may seem a fairly simple thing to switch an airport off and then, a while later, just to switch it back on again. There are rare occasions when this happens. I am thinking of the example of Bangkok airport in 2008, when an occupation by protesters for a week caused the airport to be shut down deliberately. On that occasion, once it was safe to do so, it took a full five days to restart the airport safely. The fact that the staff at Heathrow were able to respond so well and so effectively to the changes—I cannot describe or imagine them—in electrical work required to operate the airport, and to do so quickly and safely, shows their skill and abilities, and is something that we should be grateful for and acknowledge.
Once it was clear that this was not a terrorist incident, everyone could relax. The chief executive of Heathrow was so relaxed that he went back to bed. But of course, the people who could not relax were the passengers affected by this event. Across the world, it is estimated that nearly 300,000 people were affected by this incident, spread out over 1,350 flights. Does the Minister think that they have received an adequate apology? Many of them will be receiving financial compensation, depending on their carrier and the jurisdiction that they live under, but is financial compensation simply enough? Is it too easy for us to think, “Oh, they’ve got their compensation and their refund—we don’t actually need to apologise”? I have not seen a great deal of apologising going on to people who were very seriously affected and disrupted in their lives and in their plans.
Turning to the specifics of the incident, it raises significant questions about Heathrow’s resilience and the safeguarding of critical infrastructure. The fact that the airport was reliant on this electrical substation which proved so vulnerable is concerning and the outage serves as a stark reminder that energy security is about not only affordability but ensuring the physical safety and reliability of our infrastructure. I would like to hear what the Minister has to say about that reliability and security.
I will say immediately that I recognise that it is not always the right answer to build in huge amounts of redundancy in the light of an event that may happen only very occasionally. These are difficult judgments to make. All that redundancy costs a lot of money. I know that the Government and Heathrow have to make difficult judgments about it. I would like, however, at least to hear in what direction the Government are going in making those judgments: whether they think they have got the balance right and what should be done. Given the essential role of airports to our economy, what discussions has the Minister had with the Minister for Energy Security and Net Zero regarding the security of energy supplies to our major airports? Can the Minister tell us what the timeline is for the Kelly review being undertaken on behalf of Heathrow Airport? Does he expect its findings to be fully publicly accessible?
Finally, will the Government assess the incident in the broader context of Heathrow’s expansion? I am not referring exclusively to plans for a third runway. Heathrow has significant expansion plans that fall short of a third runway that it is progressing with securing approval for at the moment. Does the Minister believe that the current infrastructure challenges at Heathrow raise wider concerns about the viability and resilience of that expansion? What steps will be taken to ensure that any future expansion does not exacerbate the vulnerabilities exposed by this recent disruption? What steps will be taken to ensure that any future expansion does not increase the airport’s vulnerability to this sort of event?
Earl Russell (LD)
My Lords, I thank the Minister for the Statement and join him in paying tribute to the firefighters, all the emergency services and everyone who worked to extinguish a significant fire and return services to normal. This incident not only affected Heathrow but cut power to 63,000 homes, and 100 residents were evacuated.
The Minister is correct that this is an unprecedented incident. I welcome the intention to learn all and any lessons that arise from it and from the Heathrow internal inquiry and the NESO six-week initial investigation that have been announced. A single incident should not have been able to shut an airport. The mere fact that the cascade was not prevented offers us wider opportunities to ask serious questions about our preparedness, the resilience of our energy infrastructure and the urgent need to make new risk assessments with fresh minds.
The fire was the result of 25,000 litres of an oil-based cooling system overheating and catching fire at North Hyde substation. The significant fire required 70 fire- fighters to get it under control and resulted in a series of events that ultimately meant that more than 1,300 flights were cancelled, a further 670 flights impacted, and some 200,000 passengers suffered. We need to understand, at the point of ignition, what caused the fire. Are there flaws in substation design? Was this substation being overused, causing it to overheat? Why does it appear that there was no prior knowledge of the overheating while it was taking place? Could it be that something as simple as a few pounds spent on a remote temperature sensor could have alerted system operations to the problem and perhaps prevented the fire?
I welcome the involvement of the counterterrorism police, who have the skills to make rapid assessments of the causes. I note that in the last few hours the Metropolitan Police has confirmed that this incident is no longer being treated as a “potentially criminal matter”.
There is some confusion over the interpretation of events, and that concerns me. The Government and NESO say that while one of the main substations went offline, two alternatives remained available to provide the power required and additional reserve generation capacity at the airport gave some further limited capacity. Heathrow meanwhile argues that energy supply was insufficient to ensure the safe and secure ongoing operations and proceeded
“to reconfigure its internal electricity network”.
This meant, in effect, that every computer and safety system had to be turned off and on again. It is this act that caused the impacts. I ask the Minister: did Heathrow game plan and stress test the falling offline of the whole of this substation and, if so, what were the predicted impacts and consequences. If not, why not? When is the Heathrow inquiry expected to give initial findings? Will the NESO inquiry work with and have some access to the findings of the Heathrow inquiry? How will fundamental disagreements between the findings of the two inquiries, if they exist, be addressed? When will the Government respond to the National Infrastructure Commission’s report Developing Resilience Standards in UK Infrastructure?
To conclude, wider systemic and broader national risks to our national grid and critical energy infrastructure must be considered. Considering known terrorism-related attacks on other western countries’ energy infrastructure, including undersea cables, I call on the Government to undertake a full review, with the inclusion of the National Security Adviser, of our critical energy infrastructure—its susceptibility, resilience and levels of redundancy—including vital transport services and other services such as hospitals, key computer systems and telecommunications.
The Minister of State, Department for Transport (Lord Hendy of Richmond Hill) (Lab)
My Lords, I share the sentiments expressed by the noble Lords who have just spoken about the firefighters and other emergency responders who went to the site of the substation fire when it first broke out and brought it under control. They are undoubtedly very brave and I agree with the noble Lord, Lord Moylan, that when they arrived it was not clear what they were facing, so they were all the braver for tackling it directly. I also share the thanks of the noble Lord, Lord Moylan, to the many workers at Heathrow Airport and, indeed, those who work for airlines, who not only had to work hard to get the airport back online but have dealt with the further disruption caused to flights, not only in Heathrow but across the globe.
I must express great sympathy for all those whose flights were delayed as a consequence of this incident. They are the passengers—the noble Lord, Lord Moylan, referred to them—and many people’s personal and business activities will have been delayed and disrupted due to this very extraordinary outage. I am happy to express sympathy for those people. I hope that, now, as Heathrow is returning to normal, their travels have resumed.
Both noble Lords referred to the two inquiries. My noble friend Lord Hunt, who is sitting beside me, is the Minister of State for Energy Security and Net Zero. He has commissioned the National Energy System Operator to investigate the power outage. That will deal with understanding wider lessons from the power outage. Noble Lords will know that Heathrow Airport Ltd, which owns and operates the airport, has asked Ruth Kelly, former Secretary of State for Transport and an independent member of its board, to undertake a review of its internal resilience. That review will analyse the robustness and execution of Heathrow’s crisis management plans, the airport’s response and how it recovered the operation. The first report, from NESO, will be made to the Energy Secretary, and the Secretary of State for Transport has asked to see a copy of the second report. Heathrow has agreed to that, and we will report back to the House in due course.
The noble Lord, Lord Moylan, asked whether I thought compensation was adequate and whether passengers needed an apology. They certainly need an apology. Everybody’s reasons for flying are different, but all of them expect to fly at the time on their ticket. Clearly, they deserve an apology, even though this was an extraordinary event. Do I think the compensation is adequate? The compensation for airline delays is set out, and it depends, in part, on which airline it is. Not only are people legally entitled to a choice between a refund within seven days or to be rerouted to their destination, including on flights operated by another airline, but they are entitled to care and support, such as refreshment or, if necessary, overnight accommodation, while waiting for a delayed or rerouted flight.
The questions about the reliability of the supply, security and the judgments that have to be made by the airport operator will undoubtedly be addressed by the two reviews that have been spoken about. Both noble Lords asked about timelines. We do not yet know what they are, but it would be better for both reviews to be thorough than it would for them to be quick. I know from some experience of this in different transport modes that, very often, you have to dig deeply to find out the root causes and understand what can be done. There is no doubt that the number of systems in a modern airport is huge, and they are very sophisticated. It will take some time to discover whether or not you can get them restarted any better.
The noble Lord, Lord Moylan, asked about the expansion plans for Heathrow—not merely the projected third runway but the expansion of terminals. There will of course be a relationship with this. We would expect Heathrow Airport Ltd to have resilience plans, which will scale up to whatever capacity the airport has. I would expect the Kelly review to look at how any expansion would be dealt with and whether or not expansion might make it easier to invest in such systems and resilience in order to obviate such a thing happening again.
The noble Earl, Lord Russell, is absolutely right to refer to the 63,000 people affected by the power outage. Many of them were not affected for long, but, nevertheless, even in the middle of the night there will be people who need power for various reasons, including medical reasons. Our sympathy goes to them as well.
On the confusion about capacity and the airport’s ability to recover, and the downtime when the power supply was cut off, we are expecting the two reviews to interact on this to a degree where there is no gap between them. There should be no question about whether they are comprehensive. I am sure that the Heathrow review will undoubtedly look at whether there was a game plan at Heathrow and at how much it has stress-tested its systems. I do not have anything further to say until the reviews have reported.
The noble Earl was completely right that the Metropolitan Police has recently reported that it does not believe this was a criminal act and is not pursuing that line of inquiry. I am sure that is a relief. I will look further at the government response to the National Infrastructure Commission report, and if I have anything to say I will write to the noble Earl about it.
Lord Harris of Haringey (Lab)
My Lords, I refer to my interest as chair of the National Preparedness Commission.
I understand that the Daily Telegraph knows what happened. The headline today said:
“Blame Heathrow’s faceless foreign owners for airport’s meltdown”.
That may be a rather simplistic analysis, but it does strike me that there is an issue—this is a point the noble Earl raised—with the extent to which the contingency plans within the airport had been thought through and stress-tested. You cannot create it overnight, but had Heathrow considered, for example, as part of its risk analysis and appetite, whether it was possible to run part of the airport and keep some of the functions going? Had it considered its ability to switch from one source of power to another without having to switch off all the systems?
When it is known the extent to which Heathrow had contingency plans and stress-tested them, could my noble friend the Minister say whether his department has any powers to say to those who own airports that their risk appetite should be different? The economic consequences of disruption at Heathrow will always be enormous and the reputational impact for the country as a whole is enormous. Does the Minister have the power, if necessary, to tell the owners to take a different risk appetite?
Lord Hendy of Richmond Hill (Lab)
I thank my noble friend for that contribution. I also respect the National Preparedness Commission and know how useful it is because I was, fairly briefly, a not particularly active member of it. It is interesting that somebody in the media already thinks they know who is responsible. One should wait for the in-depth and comprehensive review from Heathrow Airport itself and the National Energy System Operator to find that out. In particular, they must between them look at whether complete closure was the only option, or whether some partial closure could have been achieved with less disruption.
The direct answer to whether the department has powers to change the risk appetite of an airport operator rests with the Civil Aviation Authority, which is the economic and safety regulator for airports. The Secretary of State has, of course, been in touch with the CAA, which will look closely at the work to be done by Heathrow Airport in the Kelly review. When the CAA receives that report it will then be able to take a view on the appropriate level of risk appetite and the amount of money that needs to be spent to assuage that risk. The CAA is the authority that should, in due course, take a view, and I am sure that it will.
Lord Maude of Horsham (Con)
My Lords, I should probably declare an interest as one of the tens of thousands of people who, in the small hours of Friday morning, had his flight turned round in mid-air and returned to the point of departure. In my case, the flight departed from the Caribbean where, I stress, I was working, not relaxing. Just at the point where the flight had roughly reached the Bermuda Triangle, we were told by the pilot that Heathrow Airport was closed and that we were turning back.
This was obviously a very substantial incident, but not one that was inconceivable. Does the Minister accept that a key part of any disaster management plan has to be clear, consistent and timely communication? First, we were told that this substation was the only source of power for the whole of Heathrow Airport—an absolutely critical piece of transport and, therefore, economic infrastructure. Then we were told—as was reported—that Heathrow apparently said all its back-up plans had worked perfectly, which was not particularly mollifying for those of us whose plans were in tatters. Then we had a rather unedifying public spat between National Grid and Heathrow about whose fault it was. Clear communication is absolutely essential. Does the Minister accept that vetting these kinds of disaster recovery plans, which must exist for something as clear a risk as this was, has to be the duty of the CAA as both the safety and economic regulator?
Lord Hendy of Richmond Hill (Lab)
I thank the noble Lord for that contribution. It is, of course, hugely inconvenient to have your flight turned around in mid-air. I absolutely agree that clear communication is necessary. The first duty is to communicate with those directly affected—which is very timely for flights in mid-air—and with all affected ticket holders to stop them going to an airport where they cannot take off. I would like to think, from what we have seen, that that combined communication effort from the airport itself and the airlines was pretty good. I know that other transport modes helped too, because there were clear notices at tube and railway stations saying, “Do not go to Heathrow because there are no flights”.
However, I accept entirely that clear and timely communication with those affected is the essence of what is needed in these circumstances. Communication about what has occurred and the background inevitably comes out over time, because the first job should be to communicate with those affected. If literally hundreds of thousands of air passengers are affected then it is they who deserve this clear information. I do not think anybody finds the prospect of chief executives of organisations apparently contradicting each other in public particularly helpful. That is why there are two inquiries: to get to the bottom of what really happened, how much planning there should have been, what was in those plans, and what could feasibly have been done to a place of such public and economic importance.
The CAA has a duty to execute its duty of economic and safety regulation properly. I have no doubt at all that it will look very carefully at the outcome of the Kelly review and draw the appropriate conclusions for the future regulation of not only this airport but others as well.
Baroness Ritchie of Downpatrick (Lab)
My Lords, I thank my noble friend the Minister for the Statement. As someone who travels weekly from Belfast to London, periodically using Heathrow Airport, I sympathise with all those whose flights were cancelled or redirected in mid-air, because that is quite a frightening experience. What steps are being taken to ensure that the aviation sector, including Heathrow, remains on track to reach its net-zero targets, including through the sustainable aviation fuel mandate, given the recently announced expansion of Heathrow, where congestion levels are very high?
Lord Hendy of Richmond Hill (Lab)
The Government are committed to reaching net zero by 2050, as set out in the Climate Change Act 2008. The Government will set out details on plans for meeting legislated carbon budgets later this year. We have been very clear that any airport expansion proposals need to demonstrate that they contribute to economic growth, can be delivered in line with the UK’s legally binding climate change commitments, and meet strict environmental requirements on air quality and noise pollution. The Government are supporting the aviation sector to decarbonise through our sustainable aviation fuel policies, including the introduction of a mandate to generate a sustainable aviation fuel—SAF—demand, plans to legislate for a sustainable aviation fuel revenue certainty mechanism to spur investment in UK production, and providing a further £63 million of funding for the advanced fuels fund. We are also committed to airspace modernisation and supporting the development of more efficient and zero-emission aircraft technology, through nearly £1 billion of additional funding to the Aerospace Technology Institute programme.
Baroness in Waiting/Government Whip (Baroness Blake of Leeds) (Lab)
It is the turn of the Lib Dems.
Baroness Pidgeon (LD)
My Lords, as we have heard, Heathrow is an important hub airport, yet this incident has led to its complete closure, causing so much disruption. Will the Government now focus on the infrastructure in and around Heathrow, and indeed other airports, to improve resilience—which we have been discussing—security and the passenger experience, rather than simply advocating expanding Heathrow and other airports?
Lord Hendy of Richmond Hill (Lab)
Provided that a suitable proposition comes forward for the expansion of Heathrow, it is inevitable that all the things that the noble Baroness mentions will have to be considered in the round in that. I am sure that she also includes surface access to the airport and a good passenger experience. She will know that we await a proposition from Heathrow and/or any other interested parties in the expansion of Heathrow, but I have no doubt that, when that is received, consideration will be given to all the things that she talked about.
Lord Dodds of Duncairn (DUP)
My Lords, obviously, the impact of the closure of Heathrow is massive and has reputational and other consequences for this country. But travellers and business depend so much on other airports throughout the United Kingdom—such as Belfast, which has been mentioned, given the lack of alternatives, for obvious reasons. Does the Minister know what work is going on at present in airports in Northern Ireland, and throughout the United Kingdom, to examine resilience and the threats to those airports?
Lord Hendy of Richmond Hill (Lab)
The noble Lord may know that I am tolerably familiar with the essential nature of flights from Northern Ireland to mainland England, Wales and Scotland because of the Union Connectivity Review. In particular, I had to answer a question quite recently about the reliability of the first flight on Monday mornings, which clearly contains quite a large proportion of Members of both Houses. I repeat that I strongly recommend to the operator that, come what may, it operates that flight if it operates nothing else. I do not know currently what is going on in other airports in Britain to look at resilience, but I have no doubt that the outcome of the Kelly review and the—I will make sure I get the right initials—NESO review will be closely studied by all those airports because that is undoubtedly the case. Noble Lords can be reassured that the transport community as a whole takes a close interest in what happens in one place.
Incidentally, I have seen—noble Lords might have expected me to—a review that Network Rail started on Saturday morning about the resilience of its power supplies, because in these circumstances you would start those sorts of reviews before you knew even what the cause was. That is a perfectly rational thing to do. So I have little doubt that that is going on in respect of other UK airports currently; I do not know that it is, but whether or not it is, I have absolutely no doubt that they will study very closely the results of the Kelly review and the NESO review—I would rather not use the initials, but it is too easy to do—to make sure that they are all as resilient as they can be.
Baroness Buscombe (Con)
My Lords, I shall try once more. I am rather tired because I, too, was very badly directly affected by this incident.
The incident itself was deeply unfortunate, but one key issue is the lack of rigour in customer support from our principal carrier for terminal 5. There is clearly a problem with rigour in the contracts between the carriers and Heathrow Airport Holdings. There must be because, first, the systems and processes for security and for processing customers at Heathrow are so antiquated. I have had the luck in the past few weeks of going through a number of airports that make Heathrow look an embarrassment by comparison in its support for customers and in making the life of customers through the airport a pleasant experience.
In the Statement, the Government say that they are
“acutely aware of the need to ensure that passengers are well looked after”.
Will the Minister impress on the Secretary of State the importance of using this seriously important opportunity to demand the possibility of looking at the contracts between the carriers and Heathrow Airport Holdings? Each time there is an issue—and this is not a peculiar issue of lack of customer support but a daily problem at Heathrow—British Airways constantly abrogates responsibility and blames Heathrow Airport Holdings for problems.
This is a chance for the Government to say that we need to understand who is responsible for what and to look at customer support. My noble friend referenced the need for communications, but it is not only about communications in the middle of a crisis. British Airways passengers were left high and dry, with a phone line that is available only from 9 am to 5 pm and a lack of support at various airports, while looking at planes that were sitting in the middle of the runway and doing nothing when Heathrow was already back and open.
Lord Hendy of Richmond Hill (Lab)
I am willing to have great sympathy with the noble Baroness and her experiences. People’s travel is important to them, whether it is personal, recreational or for business. The Government recognise that it is very important for the British economy for the major airport in Britain to run smoothly—there is no doubt about that. There is also no doubt that it is a challenge to deal with so many customers who are disrupted at one time. It is not just one plane-load of passengers; it is a huge number. Well over 1,000 flights were cancelled and delayed on the Friday that the airport was closed.
That is a challenge that both Heathrow Airport Ltd and the carriers, including British Airways, ought to be able to rise to. They are two commercial companies, and there is a limit to what the Government can do between them. I have seen some passing comment in the media in the past couple of days about what compensation is due between the two parties. I hope that is reflected in what trickles down to the customers of the carriers, because otherwise it looks like rather an unseemly debate from various commercial organisations.
There is a limit to what the Government can do, but they want people to move smoothly through Heathrow in particular, because it is so important to the British economy. I think that both parties to which the noble Baroness refers would say that one issue with Heathrow is that it is very full of planes and people. Therefore, it will not be a surprise when Heathrow comes forward with an expansion plan, simply because it is much harder to deal with very large quantities of passengers when there is virtually no expansion space left—and I have some sympathy with that. We must rely on both companies to do their jobs properly and seamlessly. Passengers should not feel that, somehow, they are at odds with each other, given that a successful aeroplane flight depends on both doing their jobs properly. They will know that anyway, but we will see what the reports say, and we will see what the carriers do in respect of customers who, in some cases, have been very badly delayed.
Baroness Bennett of Manor Castle (GP)
My Lords, the Statement refers to the ownership structure of Heathrow, which was also referenced by the noble Lord, Lord Harris. It was of course bought by the Spanish firm Ferrovial in 2006 with a huge pile of debt and was finally sold in 2025 to a French asset manager and to wealth funds from Saudi Arabia, Qatar, Singapore and China. The similarities to our water company ownership, and all the failures associated with that, are very obvious. It is also worth noting that the ownership vehicle company has seen 21 changes in director since May last year, and it announced just a month ago that it would pay its first dividend in five years.
In that context, does the Minister think it adequate that, while there is a government inquiry into the energy side of this issue, this inquiry has been commissioned by Heathrow itself, which has been left with the entire responsibility for seeing what has gone wrong? Where is the inquiry into the Civil Aviation Authority to see whether its approach to Heathrow has been sufficiently resilient, given that it has resulted in actions like this?
Lord Hendy of Richmond Hill (Lab)
The British public are entitled to expect the airport to run properly, no matter who owns it. We are also entitled to expect that, as a major piece of public utility, it is capable of examining its own systems and recommending whether or not they were adequate. The CAA will look at the report. I do not currently see a reason why the Civil Aviation Authority itself needs to be examined. If we are not careful, we will examine everything, in circumstances where it is pretty clear that the airport was responsible for its own systems and there was an outside power issue. The two inquiries will look at both those things. The Civil Aviation Authority will draw some conclusions from the Kelly inquiry. It is responsible for economic regulation and safety; it is not responsible for running the airport itself. We have to expect Heathrow Airport Ltd to be able to do this itself, and we will see where that goes.
The Secretary of State and I have no doubt that it will examine this with rigour. It is an exceptional experience. It is not the case that the airport regularly falls over in this respect. It is entitled to look at this itself, and we are entitled to look at the results and see to what extent improvements can be made, and what its risk appetite is to do so. We will wait for the outcome of these reports to make that judgment.