Written Evidence Nov. 09 2023
Committee: Treasury Committee (Department: HM Treasury)Found: the FOS and the courts in dispute resolution identified by the Walker Review, which has failed
Written Evidence Nov. 09 2023
Committee: Treasury Committee (Department: HM Treasury)Found: Medium Enterprises ( SMEs) have adequate and appropriate access to a complaints procedure when in dispute
Written Evidence Apr. 23 2024
Inquiry: Statutory InquiriesFound: STI0022 - Statutory Inquiries CEDR (Centre for Effective Dispute Resolution) Written Evidence
Mentions:
1: Carlaw, Jackson (Con - Eastwood) have included the benefits of and possible difficulties with the suggestion to use CT scanners as an alternative - Speech Link
2: Ewing, Fergus (SNP - Inverness and Nairn) suggestions that tissue samples are returned to the next of kin and that CT scanners are used as an alternative - Speech Link
3: Carlaw, Jackson (Con - Eastwood) later in 2024 before the Government is in a position to advance with the pilot scheme on mandatory alternative - Speech Link
4: Golden, Maurice (Con - North East Scotland) dispute resolution meetings. - Speech Link
Written Evidence Jan. 23 2024
Committee: Treasury Committee (Department: HM Treasury)Found: SMEF0026 - SME Finance Business Banking Resolution Service Written Evidence
Report May. 08 2024
Committee: Treasury Committee (Department: HM Treasury)Found: The Business Banking Resolution Service (BBRS) was established in 2021 as a dispute resolution service
Jan. 27 2011
Source Page: Resolving workplace disputes: A consultation paper. 89 p.Found: They recognised that the focus of dispute resolution had shifted from resolving the problem to completing
Asked by: Marsha De Cordova (Labour - Battersea)
Question
To ask the Minister for Women and Equalities, what steps she is taking to ensure that companies are upholding their legal duties under the Equality Act 2010 on the implementation of reasonable adjustments for disabled people.
Answered by Stuart Andrew - Parliamentary Under Secretary of State (Department for Culture, Media and Sport)
The Equality Act 2010 places a general duty on employers and service providers to make reasonable adjustments to allow disabled people access to goods and services and access and remain in employment, so they are not placed at a substantial disadvantage compared to non-disabled people.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act and providing guidance on reasonable adjustments. For example, the EHRC provides a range of guidance for businesses on their legal duties to assistance dog owners:
The EHRC also provide further guidance on reasonable workplace adjustments:
https://www.equalityhumanrights.com/guidance/business/employing-people-workplace-adjustments
Duties and protections under the Equality Act are ultimately enforceable through the courts, and anybody who thinks that they have been discriminated against - for example for being refused a job interview or where access to an assistance dog has been refused - can take legal action to seek to resolve the issue, at an employment tribunal (employment cases) or other civil court (non-employment cases).
A person who believes that they have experienced discrimination because of disability can take their case to a tribunal or court. Before doing so, they may wish to contact the Equality Advisory and Support Service (EASS), a Government-funded helpline, is the initial point of contact for anyone with discrimination concerns. The EASS provides free bespoke advice and in-depth support to individuals with discrimination concerns. The EASS also supports individuals to resolve issues using alternative informal dispute resolution and can advise you on what are the next steps to take when you feel you have been discriminated against. The EASS can also advise people on their options and can be contacted through their website at www.equalityadvisoryservice.com, by telephone on 0808 800 0082 or text phone on 0808 800 0084.
Asked by: Beth Winter (Labour - Cynon Valley)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what data her Department holds on the number of complaints submitted to but not accepted by the Energy Ombudsman since 2010.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
The ombudsman services are an independent body that provides a free service for energy consumers who are not able to reach a settlement about a dispute with their regulated energy provider. Although the Department has close links to the Energy Ombudsman, we do not directly regulate them or hold the data in question.
The Energy Ombudsman Complaints Data is published quarterly and their Alternative Dispute Resolution data annually which you can find here https://www.energyombudsman.org/reports-and-data
Asked by: Beth Winter (Labour - Cynon Valley)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what data her Department holds on the extent of energy provider compliance with Energy Ombudsman decisions since 2010.
Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury
The ombudsman services are an independent body that provides a free service for energy consumers who are not able to reach a settlement about a dispute with their regulated energy provider. Although the Department has close links to the Energy Ombudsman, we do not directly regulate them or hold the data in question.
The Energy Ombudsman Complaints Data is published quarterly and their Alternative Dispute Resolution data annually which you can find here https://www.energyombudsman.org/reports-and-data