Energy Ombudsman

(asked on 1st September 2023) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what data her Department holds on the extent of energy provider compliance with Energy Ombudsman decisions since 2010.


Answered by
Amanda Solloway Portrait
Amanda Solloway
Government Whip, Lord Commissioner of HM Treasury
This question was answered on 7th September 2023

The ombudsman services are an independent body that provides a free service for energy consumers who are not able to reach a settlement about a dispute with their regulated energy provider. Although the Department has close links to the Energy Ombudsman, we do not directly regulate them or hold the data in question.

The Energy Ombudsman Complaints Data is published quarterly and their Alternative Dispute Resolution data annually which you can find here https://www.energyombudsman.org/reports-and-data

Reticulating Splines