Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what data her Department holds on the number of complaints submitted to but not accepted by the Energy Ombudsman since 2010.

The ombudsman services are an independent body that provides a free service for energy consumers who are not able to reach a settlement about a dispute with their regulated energy provider. Although the Department has close links to the Energy Ombudsman, we do not directly regulate them or hold the data in question.

The Energy Ombudsman Complaints Data is published quarterly and their Alternative Dispute Resolution data annually which you can find here https://www.energyombudsman.org/reports-and-data