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Non-Departmental Publication (Transparency)
Post Office

Mar. 06 2024

Source Page: Horizon Compensation Advisory Board 2023 meetings
Document: (webpage)

Found: The more serious cases were likely to still be going through dispute resolution.

Select Committee
Chartered Trading Standards Institute
 HBS0050 - Improving the home buying and selling process

Written Evidence May. 16 2024

Inquiry: Improving the home buying and selling process
Inquiry Status: Closed
Committee: Levelling Up, Housing and Communities Committee (Department: Department for Levelling Up, Housing & Communities)

Found: using an Approved Code, consumers have access to a clear complaint procedure and, if necessary, an Alternative

Grand Committee
Carbon Dioxide Transport and Storage Revenue Support (Directions and Counterparty) Regulations 2024 - Mon 13 May 2024
Department for Energy Security & Net Zero

Mentions:
1: Earl Russell (LD - Excepted Hereditary) the deployment of carbon capture technology by industrial and waste users who often have no viable alternative - Speech Link
2: Lord Callanan (Con - Life peer) the deployment of carbon capture technology by industrial and waste users who often have no viable alternative - Speech Link
3: None The noble Earl asked about dispute resolution mechanisms, when the counterparty cannot perform its function - Speech Link

Written Question
Energy Ombudsman
Thursday 7th September 2023

Asked by: Beth Winter (Labour - Cynon Valley)

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment she has made of the adequacy of Time and Trouble Awards issued by the Energy Ombudsman.

Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury

The Department has not made an assessment of the adequacy of Time and Trouble Awards issued by the Energy Ombudsman. The Energy Ombudsman is an independent, not for profit company appointed by Ofgem as the alternative dispute resolution (ADR) body for the energy sector under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. Under the Regulations, Ofgem is required to carry out an assessment on the Ombudsman’s performance every two years.

Written Question
Energy Ombudsman
Thursday 7th September 2023

Asked by: Beth Winter (Labour - Cynon Valley)

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment her Department has made of trends in the total value of all financial remedies from complaints resolved by the Energy Ombudsman since 2010.

Answered by Amanda Solloway - Government Whip, Lord Commissioner of HM Treasury

The Department has not assessed the trends in the total value of all financial remedies from complaints resolved by the Energy Ombudsman since 2010. The Energy Ombudsman is an independent, not for profit company appointed by Ofgem as the alternative dispute resolution (ADR) body for the energy sector under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. Under the Regulations, Ofgem is required to carry out an assessment on the Ombudsman’s performance every two years.

Scottish Parliament Debate - Main Chamber
Further Education Pay - Tue 07 May 2024

Mentions:
1: Dey, Graeme (SNP - Angus South) I have heard quite a lot from the Labour side of the chamber on this, and I want to put an alternative - Speech Link
2: Dey, Graeme (SNP - Angus South) Opposition politicians had the chance, during the budget process, to bring forward alternative proposals - Speech Link

Deposited Papers

Feb. 21 2024

Source Page: Letter dated 16/02/2024 from Baroness Vere of Norbiton to Lord Sharkey regarding the decision not to extend protection under the Financial Ombudsman Service (FOS) and Financial Services Compensation Schemes (FSCS) to cover funds recognised under the Overseas Funds Regime (OFR), as discussed during the debate on the Financial Services Act 2021 (Overseas Funds Regime and Recognition of Parts of Schemes) (Amendment and Modification) Regulations 2024. 2p.
Document: Overseas.pdf (PDF)

Found: for investors to need to escalate complaints about the operations of overseas recognised funds to an alternative

Select Committee
Wishart
 WCC0032 - Work of the County Court

Written Evidence Apr. 17 2024

Inquiry: Work of the County Court
Inquiry Status: Closed
Committee: Justice Committee (Department: Ministry of Justice)

Found: mediation, where the intended outcome is for the defendant to pay the claimant, a CSTI certified Alternative

Bill Documents
7 May 2024 - Amendment Paper
Notices of Amendments as at 7 May 2024
Strategic Litigation Against Public Participation Bill 2023-24

Found: dispute resolution; (bb) the choice of jurisdiction; (bc) the use of public relations campaigns

Grand Committee
Digital Markets, Competition and Consumers Bill
Committee stage - Wed 07 Feb 2024
Department for Business and Trade

Mentions:
1: Lord Etherton (XB - Life peer) dispute resolution—ADR—in relation to consumer contract disputes in each relevant sector. - Speech Link
2: Lord Clement-Jones (LD - Life peer) In many ways, they speak for themselves in terms of the alternative dispute resolution process described - Speech Link
3: None seeing significant consumer detriment combined with a lack of dispute resolution remedies, i.e. - Speech Link
4: None dispute resolution for consumer contract disputes). - Speech Link
5: None dispute resolution for consumer contract disputes). - Speech Link