Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment her Department has made of trends in the total value of all financial remedies from complaints resolved by the Energy Ombudsman since 2010.

The Department has not assessed the trends in the total value of all financial remedies from complaints resolved by the Energy Ombudsman since 2010. The Energy Ombudsman is an independent, not for profit company appointed by Ofgem as the alternative dispute resolution (ADR) body for the energy sector under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. Under the Regulations, Ofgem is required to carry out an assessment on the Ombudsman’s performance every two years.