Question to the Home Office:

To ask His Majesty's Government what steps they are taking to address abuse faced by retail employees and ensure their safety and wellbeing.

On 23 October, the National Police Chiefs Council launched their Retail Crime Action Plan; which includes a police commitment to prioritise attending the scene of retail crime instances where violence has been used; where an offender has been detained; or where evidence needs to be promptly secured and can only be done in person by police personnel.

The Government also took a significant step and legislated to introduce a statutory aggravating factor for assault against any public facing worker via section 156 of the Police Crime Sentencing and Courts Act 2022. This ensures the public facing nature of a victim’s role will be considered an aggravating factor when it comes to sentencing for assault offences.

The National Retail Crime Steering Group has published practical resources (https://brc.org.uk/nrcsg-against-shop-worker-abuse-and-violence) to assist with the reporting of crime, employee safety, and guidance on how to effectively share information with the police, including how to make use of Victim Impact Statements to ensure the full impact of a crime can be considered by the court.