Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what assessment she has made of the reliability of the Companies House online service for issuing Director Identification Numbers; and what steps are being taken to address technical issues that prevent users from obtaining the required credentials.

Companies House is committed to providing robust digital services to its customers. Since April 2025, over two million individuals have successfully proven their identity and successfully received personal codes (referred to as Director Identification Numbers in this correspondence).

A small number of users have been impacted by technical issues. Companies House has worked closely to iterate services based on user feedback and experience. If the individual is continuing to experience issues, we would advise they contact Companies House directly so that their issues can investigated and supported accordingly.