Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps her Department is taking in (a) the South Basildon and East Thurrock constituency and (b) Essex to encourage the establishment of banking hubs in towns which lack in-person banking services.

The Government understands the importance of face-to-face banking to communities and high streets across the UK, and is committed to championing sufficient access for all as a priority. This is why the Government is working closely with industry to roll out 350 banking hubs across the UK. The UK banking sector has committed to deliver these hubs by the end of this Parliament. Over 240 hubs have been announced so far, and over 180 are already open.

The location of banking hubs is determined independently by LINK following an access to cash review. An access to cash review can be requested via their website which also has information about the criteria they use. This includes population size, whether other banks remain nearby, the number of SMEs on the high street and public transport links, as well as the level of vulnerability in the community. It also takes account of whether a community is urban or rural.

Whilst the government doesn’t keep data on the demographics of banking hub users specifically, we utilise data from the Financial Conduct Authority on wider in-person banking. According to the Financial Conduct Authority’s Financial Lives Survey, in 2024, day-to-day account holders most likely to have undertaken banking activities face to face in a branch in the previous 12 months were the digitally excluded (46%), heavy users of cash (40%), and adults aged 75+ (34%).