Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, if she will have discussions with Royal Mail on compensating people who have experienced delays receiving mail.

Royal Mail is a private business and the Government does not have a role in its commercial or operational decisions, including its policies on compensating users for postal delays.

As the independent regulator of postal services, Ofcom requires Royal Mail to provide fair and reasonable remedies and redress in respect of delays to deliveries under its universal service obligation.

Under Section 89 of the Postal Services Act 2000, Royal Mail is required to publish its terms and conditions, including compensation policies, for certain products and services on its website.