Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what proportion of Companies House identity verifications have used (a) assisted and (b) non-digital routes since 1 April 2025; and what assessment his Department has made of the adequacy of the accessibility of those routes.

The specific data is not available. Companies House has recruited significant resource and expanded and trained our customer service team to assist users in the identity verification journey. They are also establishing a specialist team to support customers who have very significant issues accessing identity verification. Companies House is also introducing a specific assisted route for people whose passport is from a country that does not issue biometric passports.

Individuals can also use the Post Office or Authorised Company Service Providers who can offer non-digital routes and further assistance.