Victoria Collins

Companies House is continuing to develop alternative options that will offer more support to individuals who are unable to verify their identities through the available routes. Further guidance will be issued. In the meantime, Companies House is ensuring that staff are on hand to help users who require assistance via its helpline and by email. In providing this support Companies House will be mindful of the entities directors represent such as flat management companies, charities and micro companies.

The specific data is not available. Companies House has recruited significant resource and expanded and trained our customer service team to assist users in the identity verification journey. They are also establishing a specialist team to support customers who have very significant issues accessing identity verification. Companies House is also introducing a specific assisted route for people whose passport is from a country that does not issue biometric passports.

Individuals can also use the Post Office or Authorised Company Service Providers who can offer non-digital routes and further assistance.

The Government recognises the vital role of hospitality businesses in our communities and economy, including those in Harpenden and Berkhamsted, and that’s why we’re taking targeted action to support them with the pressures they face.

In April, we launched a Taskforce to consider ways to create a more balanced premises licensing system that not only safeguards communities but also supports responsible businesses. On 7 October the Government issued a Call for Evidence on Reforming the licensing system - GOV.UK (deadline: midday, 6 November 2025). These reforms are part of the Small Business Strategy, which also tackles late payments, improves access to finance, and cuts red tape. We want planning and licensing systems to work fairly for businesses and residents.

Additionally, the Hospitality Support Scheme aims to co-invest in projects that boost productivity and help community pubs adapt to local needs. We’re also creating a fairer business rates system, including permanently lower rates for retail, hospitality and leisure properties under £500,000 rateable value and continue to work closely with the sector, including through the Hospitality Sector Council to boost productivity and resilience by working together to address the challenges facing businesses.

The Hertfordshire Growth Hub provides businesses in Harpenden and Berkhamsted with support and advice on adopting digital technology. More widely, the industry-led SME Digital Adoption Taskforce will soon publish its final recommendations on how Government and industry can work together to increase SME uptake of digital technology across the UK. Building these capabilities will form part of our forthcoming SME Strategy.

Our Industrial Strategy also set out ambitions, informed by the Technology Adoption Review, to increase digital adoption in eight growth-driving sectors. This includes up to £99m for the Made Smarter Adoption programme to help manufacturing SMEs adopt digital technologies.

This Government is committed to embedding the voice of small business into policy. The Department for Business and Trade has engaged with hundreds of individual SMEs across all sectors and regions as part of co-designing our SME Strategy. This has included roundtables to address topics such as high streets, markets and access to finance.

Engagement with individual SMEs will continue to be a priority up to and after the launch of the SME Strategy to assess the impact of these policies on SMEs across the UK in all rural and urban areas.

Yes. HMRC have commissioned research into SMEs perceptions of e-invoicing which we expect to publish later this year. DBT and HMRC also recently ran a joint 12-week consultation to gather views on promoting e-invoicing in the UK. The Government will publish a summary of responses and provide an update on next steps in due course.

Many SMEs could benefit from digital tools like e-invoicing. E-invoicing can streamline invoicing processes and lead to increased productivity, improved payment times and easier tax administration.

However, we know that SMEs face several barriers to adopting new digital technologies, one of which can be a lack of clear information on benefits and software options. The SME Digital Adoption Taskforce has been considering how to best overcome these and will be publishing their final report in the Summer.

DBT and HMRC recently ran a joint 12-week consultation to gather views on promoting e-invoicing in the UK. The Government will publish a summary of responses and provide an update on next steps in due course.

E-invoicing can help SMEs to reduce administrative burdens and data processing errors. Increasing SME adoption of digital tools like e-invoicing can therefore lead to increased productivity, as well as improved payment times and streamlined tax administration.

The SME Digital Adoption Taskforce has been developing recommendations for Government and Industry on how best to encourage uptake of digital tools such as e-invoicing. The Taskforce produced an interim report in March 2025. Their final report will be published later this Summer.

DBT and HMRC recently ran a joint 12-week consultation to gather views on promoting e-invoicing in the UK. The Government will publish a summary of responses and provide an update on next steps in due course.

The Government is committed to tackling late payments, which can cause cash flow issues for SMEs. In September 2024 we announced measures including a new Fair Payment Code, legislation requiring large companies to report headline payment performance data in their annual reports, and a public consultation on further measures.

Adoption of e-invoicing can also help improve payment times and cash flow management by reducing administrative burdens and data errors and streamlining invoicing processes.

DBT and HMRC recently ran a joint 12-week consultation to gather views on promoting e-invoicing in the UK. The Government will publish a summary of responses and provide an update on next steps in due course.

Companies House plan to implement identity verification requirements under the Economic Crime and Corporate Transparency Act 2023 for all directors and people with significant control (PSCs) from Autumn 2025. Existing directors and PSCs will have a 12-month transition period to verify their identity with Companies House.

Companies House has already launched the service that allows people to verify their identity directly or via an Authorised Corporate Service Provider in advance of the requirement coming into force.

This Government is working to ensure we have a high-quality and professional construction industry, with consumer protection at the heart of this. TrustMark, sponsored by the Department and licenced by the Government, is the Government Endorsed Quality Scheme that covers work a consumer chooses to have carried out in or around their home. In addition, the Building Safety Act 2022 has introduced competence requirements for both individuals and businesses working in the built environment.

Any action that the Government takes on licensing to protect customers and standards needs to be robust, proportionate and evidence based.

In March 2025, this Government published a response to the previous Government’s consultation on tackling non-compliance in the umbrella company market, outlining our approach to regulating the sector. Responses to the call for evidence and consultation gathered data from workers, including contractors.

Through the Employment Rights Bill, we are defining the activities of umbrella companies, and allowing for their subsequent regulation and enforcement through the Fair Work Agency. We will ensure that those who work through umbrella companies receive comparable employment rights to those taken on directly by an employment business. This complements the announcement made at Autumn Budget 2024.

Hertfordshire Growth Hub provides SMEs in Harpenden and Berkhamsted with support and advice with adopting digital technology. The Government is working closely with the SME Digital Adoption Taskforce. The Taskforce brings industry stakeholders together to explore how the UK can supercharge digital adoption amongst SMEs to drive productivity. Its final report will be published this summer.

In addition, the Department for Business and Trade is working with DSIT on the Technology Adoption Review led by the Government Chief Scientific Advisor and the Government National Technology Advisor.

The Taylor Review was published in 2017 and while it continues to be a valuable contribution to the debate on working practices, this Government is focused on delivering our plan to Make Work Pay.

Once implemented, our Plan to Make Work Pay will represent the biggest upgrade of workers’ rights in a generation. It will raise the minimum floor of employment rights, raise living standards across the country and level the playing field for those businesses that are already engaged in good practices.

Small businesses across the UK including in Harpenden and Berkhamsted are the beating heart of our high streets and communities. This Government is committed to supporting them through a fairer business rate system.

From 2026-27, we’ll introduce lower tax rates for retail, hospitality, and leisure (RHL) properties with rateable values under £500,000. RHL relief will be extended for 2025-26 at 40%, and the small business multiplier will be frozen for the same period.

The Business Secretary has also announced a new Business Growth Service to help businesses access more easily the support they need to thrive and grow and we will publish our strategy to support small businesses later this year.

We will always act in the best interests of UK businesses. That’s why the government has been focused on negotiating an economic deal with the US.

We will continue to engage with businesses to assess and understand the impact of these tariffs. On 3 April the government launched a Request for Input from businesses to help inform the UK’s response to US tariffs.

We continue to support businesses to grow and export across the world, including to the United States. Through the recently announced Business Growth Service, businesses can access export support via Great.gov.uk. including the Export Academy, International Markets Network, Growth Hubs and Help to Grow: Management scheme.

The accuracy of energy meters is of benefit to both energy providers and consumers and is a requirement of the Electricity and Gas Act legislation covering energy meters. To ensure the UK is taking account of the latest technological innovations the Government participates on relevant international committees that develop internationally recognised standards for ensuring consumption via energy meters is recorded accurately. Following those standards helps industry ensure they are also meeting their legal requirements.

Information provided by employers to HMRC show the number of individuals in receipt of Statutory Paternity Pay (SPP). This data provides a broad indication of Paternity Leave take-up but does not include those that take unpaid paternity leave. The Parental Rights Survey found that 70% of all employee fathers took Paternity Leave.

Table 1: Individuals in receipt of SPP, 2019/20 to 2023/24 (the latest year for which full year data is available)

1. Data is collected using HMRC Real Time Information (RTI) and is subject to revision.
2. Figures are rounded to the nearest hundred.
3. Figures are based on the total number of individuals in a given year, irrespective of when the payment first started. Some individuals will be counted across two years.

Government is committed to providing redress to individuals affected by the Horizon scandal as quickly as possible. Real progress is being made; as of 30 September 2024, approximately £363 million has been paid to over 2,900 claimants across the available schemes.

We however continue to seek options to speed up redress, in discussion with the Horizon Compensation Advisory Board. For example, we have recently committed to providing offers in response to fully completed claims to the Horizon Convictions Redress Scheme within 40 working days in 90% of cases, in line with the commitment on the GLO scheme which we are currently meeting.

In the year to June 2025, Ofgem data shows that there has been a fall by around £500m of credit balances held by suppliers (Domestic Energy Customer Credit Balances, July 2024 to June 2025 | Ofgem)

Customers may challenge increased direct debit payment amounts with their supplier if they disagree with it and ask the supplier to justify how they calculated the new amount. Suppliers must explain clearly how they reached the figure they want to charge and give the meter readings they used. If a customer is not happy with the supplier’s calculation, they can ask the supplier to lower the monthly payments to reflect the energy use more accurately.

Additionally, if a customer is concerned about the size of a credit balance on their energy account, they can ask their supplier to refund it. Suppliers must do this promptly unless there are reasonable grounds not to and the supplier must explain the reasons for not doing so.

In the year to June 2025, Ofgem data shows that there has been a fall by around £500m of credit balances held by suppliers (Domestic Energy Customer Credit Balances, July 2024 to June 2025 | Ofgem)

Customers may challenge increased direct debit payment amounts with their supplier if they disagree with it and ask the supplier to justify how they calculated the new amount. Suppliers must explain clearly how they reached the figure they want to charge and give the meter readings they used. If a customer is not happy with the supplier’s calculation, they can ask the supplier to lower the monthly payments to reflect the energy use more accurately.

Additionally, if a customer is concerned about the size of a credit balance on their energy account, they can ask their supplier to refund it. Suppliers must do this promptly unless there are reasonable grounds not to and the supplier must explain the reasons for not doing so.

For most off-grid properties, decarbonising heat will involve installing a heat pump. The Boiler Upgrade Scheme grants offer £7,500 for heat pumps, and £5,000 for biomass boilers in specific rural cases.

The government recognises that renewable liquid fuels (RLF) could play a role in heating. We expect sustainable biomass, a limited resource, to be prioritised where there are fewer alternatives to decarbonisation. RLFs are also more expensive to use than other heating solutions. The government continues to review evidence on the affordability and availability of sustainable feedstocks for RLFs.

The Warm Homes Plan will help people find ways to save money on energy bills and transform our ageing building stock into comfortable, low-carbon homes that are fit for the future, including those in the Harpenden and Berkhamsted constituency. We will upgrade up to 5 million homes across the country by accelerating the installation of efficient new technologies like heat pumps, solar, batteries and insulation.

The Government has announced Wave 3 of the Warm Homes: Social Housing Fund in England, to support social housing providers and tenants, as well as the new Warm Homes: Local Grant to support low-income homeowners and private tenants.

The Government has committed an initial £3.4 billion over the next 3 years towards heat decarbonisation and household energy efficiency. We will publish further details on the Warm Homes Plan in due course.

Neither the Secretary of State nor I will be commenting on the specifics of individual in order to avoid potentially prejudicing any future regulatory decisions the Secretary of State is required to make in relation to these projects. We remain committed to having the supplementary Environmental Impact Assessment (EIA) guidance in place as soon as possible. Once it is published, assessments of environmental statements can resume.

The Government’s initial assessment of the challenges of building the skilled workforce to deliver the Clean Energy Superpower Mission has been outlined in the Clean Power Action Plan. The Plan includes an Evidence Annex which provides a basis for Government to better understand the 2030 workforce requirements and support targeted skills planning.

By 2030, the clean energy transition could create hundreds of thousands of new jobs, benefiting communities across the UK representing the economic opportunity of the century.

The match funding between GBE and DfE announced on 21 March 2025 will enable around 200 schools in England to install solar power and complementary decarbonisation technologies, helping to drive down their energy bills. It is estimated to provide up to £140 million of savings for schools bills over the 30-year lifetime of the panels.

The Government will conduct feasibility studies for schools soon and anticipate installation work to start soon afterwards with the majority of installations happening over the 2025 School Summer holidays.

The Government has been engaging with a range of stakeholders, providing an opportunity to share their ideas and views on how government can best encourage nature positive best practice into energy infrastructure planning and development. We are working to better understand how we can integrate nature restoration through Clean Power 2030.

The Government is committed to supporting the growth and scaling-up of green technologies, including through the creation of GB Energy, as part of its Clean Energy Superpower Mission. The Government will set out its full approach to seizing the growth opportunities from clean energy industries in the forthcoming Industrial Strategy.

Energy Performance Certificates (EPCs) are a critical tool in informing consumers about the running costs of their homes, helping them reduce both energy bills and carbon emissions. The EPC model already recognises the performance of air-to-air heat pumps. The government is reviewing the building physics model and methodology underpinning EPCs to better support net zero goals, including deployment of heat pumps. Government will shortly set out a consultation with proposals for improvements to EPCs, including proposals for improving EPC metrics.

Energy Performance Certificates (EPCs) are a critical tool in informing consumers about the running costs of their homes, helping them reduce both energy bills and carbon emissions. The EPC model already recognises the performance of air-to-air heat pumps. The government is reviewing the building physics model and methodology underpinning EPCs to better support net zero goals, including deployment of heat pumps. Government will shortly set out a consultation with proposals for improvements to EPCs, including proposals for improving EPC metrics.

Under the Online Safety Act, Ofcom has a duty to publish a report on the role of app stores in children accessing harmful content on the apps of regulated services. The report will also assess the use and effectiveness of age assurance on app stores. This report is due by January 2027.

Following consideration of Ofcom’s report, the Secretary of State has a delegated power to apply duties on app stores, which may include greater use of age assurance.

Ofcom’s call for evidence to inform this report closed on 1 December. The government will consider next steps in due course.