Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she is taking to ensure there is consistent onboard information on request stops on rail services across the South West.

The process for request stops is standard for all stations on Great Western Railway’s (GWR) network. Alighting passengers must inform the conductor to request the stop, and boarding passengers need to signal the driver by raising their hand as the train approaches. However, I am aware that the operator has issues with some of their older fleet specifically for onboard information as the Passenger Information System is not always working as it should be. GWR are working with their technology supplier to improve the consistency of passenger information.