Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment she has made of the effectiveness of the Authorised Push Payment framework in tackling financial fraud.

As an important point of principle, the Government does not step in to pay compensation in respect of failed financial services firms that fall outside of the Financial Services Compensation Scheme (FSCS). Doing so would create the wrong set of incentives for individuals and an unnecessary burden on the taxpayer. The Government does not ordinarily step in to pay compensation to consumers in relation to allegations of fraud, investment losses, mis-selling or mis-buying of investments.

However, in some cases of fraud, individuals may be able to seek reimbursement from their bank. The Payment Systems Regulator (PSR) is the independent regulator with responsibility for Authorised Push Payment (APP) fraud reimbursement. The PSR’s mandatory reimbursement regime, for APP scams taking place over the Faster Payment system, came into force on 7 October 2024 and covers transactions occurring on or after that date. It requires payment service providers to reimburse victims of APP scam losses up to the value of £85,000. The PSR has committed to commission an independent post implementation review of its policy after 12 months of the policy being in force.

Transactions that occurred before 7 October 2024, may be governed by the Contingent Reimbursement Model (CRM), a voluntary code signed by the UK’s largest banks and building societies that came into force in May 2019. However, it is important to note that not all banks or building societies are party to the CRM code. The CRM code is overseen by the Lending Standards Board and more information can be found on their website.

Where a reimbursement claim is unsuccessful, victims may have access to recourse through the Financial Ombudsman Service (FOS). This includes fraud, providing the activity is within the FOS’s jurisdiction, which is set by the FCA. Any criminal investigation would be a matter for the police. Unfortunately, the Government is unable to intervene in individual cases, but I would encourage victims to continue to engage with their banks directly in order to seek a timely resolution to this matter.

However, it is important to prevent fraud from happening in the first place. HM Treasury is working with colleagues in the Home Office as they develop a new, expanded Fraud Strategy. This will be published in due course as part of the Government’s Plan for Change and in line with our manifesto commitments.