Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to ensure that people previously receiving employment and support allowance are fully informed of the procedures for missed appointments due to illness when starting new claims for jobseeker's allowance under universal credit.

At the point that each mandatory interview is arranged, all Universal Credit claimants, including those with a health condition or disability, are verbally advised by their Work Coach of the proper procedure if they cannot attend any appointment at the Jobcentre. This advice is also included in the notification of the appointment issued to the claimant.