Consumers: Complaints
(asked on 13th June 2025) - View Source
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, whether his Department has plans to extend consumer rights to cash refunds following a customer complaint.
Answered by
Justin Madders
Parliamentary Under Secretary of State (Department for Business and Trade)
This question was answered on 23rd June 2025
The Consumer Rights Act 2015 has provisions for consumers to be able to obtain refunds where a product is not as described or fit for the declared purpose. In addition, consumers can seek redress where a trader has breached obligations under the Digital Markets, Competition and Consumers Act 2024. The government has no plans to add cash refunds for general complaints to these rights at present.