Question to the Department for Transport:

To ask the Secretary of State for Transport, what plans her Department has to modernise the booking of driving tests in Hampshire.

As set out in the Driver and Vehicle Standards Agency’s (DVSA) 2024/25 business plan, DVSA is beginning the process of replacing its booking system. The system has many uses including:

• booking and scheduling of all practical driving and riding tests
• recording mandatory training taken by professional lorry and bus drivers
• administering the register of approved driving instructors (ADIs) and the compulsory basic training (CBT) scheme for novice motorcyclists

DVSA will start by replacing the test booking and scheduling service. This will allow better capture and meeting of customers’ requirements, including those with additional needs. DVSA will update the way it schedules tests using modern, flexible technology that makes better use of examiners’ time and reduces manual processes.

To ensure fairness for everyone wanting to book a practical driving test, the DVSA continues to work hard to combat the unscrupulous practice of reselling tests across the country and has announced further measures to review the driving test booking system.

On the 18 December 2024, a call for evidence was launched, seeking views on the current rules to book tests. This will lead to consultation on improving processes, with potential future legislative changes. On the 23 April the Secretary of State announced that this consultation has been fast-tracked to May 2025.

On 6 January 2025, DVSA introduced new terms and conditions for use of the service driving instructors and trainers use to book and manage practical driving tests for their pupils. Since this change DVSA has issued 25 warnings, 4 suspensions, and closed 90 business accounts.

DVSA has deployed bot protection to help stop automated systems from buying up tests unfairly. These applications, however, are constantly evolving and changing, and DVSA’s work on this is ongoing.

The Department has no plans to expand transport support for provisional drivers unable to book a driving test.

DVSA’s main priority is upholding road safety standards while it works hard to reduce car practical driving test waiting times.

On the 23 April, the Secretary of State for Transport also announced that DVSA will take further actions to reduce driving test waiting times across the country.

Further information on these actions and progress on the DVSA’s 7-point plan, which was set out last year, can be found on GOV.UK.