Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, whether she has had discussions with OFWAT regarding the accessibility of its public contact channels; and what steps are being taken to ensure that members of the public receive timely responses to enquiries.
Answered by Emma Hardy - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
Customers can contact Ofwat by phone, post, email and via the website. Ofwat’s Customer Enquiries and Disputes (CED) team has worked hard over the past year to improve the timeliness of responses to customers which was impacted by increased contacts to Ofwat last year.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, whether she has made an assessment of the effectiveness of transparency of pricing information provided by non‑household water retailer; and what steps she is taking to ensure that small businesses can access clear, complete and comparable quotations for water and wastewater services.
Answered by Emma Hardy - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
The water retail market enables businesses, charities and public sector organisations in England to choose their retailer. This market can help to deliver lower bills and lead to improved services. If customers are not satisfied with the service they receive, they are free to switch to alternative retailers.
The water retail market is closely regulated and there are measures in place to protect customers. The Customer Protection Code of Practice states that information provided to non-household customers shall be in clear and plain language, complete, accurate and not misleading. Ofwat also set limits on the price customers pay if they have not switched or renegotiated a new deal, to prevent them losing out.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, for what reason small businesses are prohibited from purchasing water and wastewater services directly from local water companies; and whether she plans to review this restriction.
Answered by Emma Hardy - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
Businesses, charities and public sector organisations are free to choose their water retailer for water or sewerage services. Advice for customers on choosing their retailer can be found on Ofwat’s website.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment she has made of the adequacy of the level of administrative and financial processes that small businesses are required to follow by the non‑household water retail market; and whether she plans to reform that market to help reduce those processes for small businesses.
Answered by Emma Hardy - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
We ensure the water retail market is operating effectively and acting as a vehicle to support economic growth and reduce burdens for businesses.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Department for Environment, Food and Rural Affairs:
To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment she has made of the potential impact of MOSL’s administrative overheads on levels of investment in water infrastructure; and whether she has considered changes to ensure that increased funding is directed to frontline services.
Answered by Emma Hardy - Parliamentary Under-Secretary (Department for Environment, Food and Rural Affairs)
Market Operator Services Ltd (MOSL) is the not-for-profit operator of the non-household (business) retail water market. MOSL is funded through market operator charges levied on retailers and wholesalers, rather than through customer bills or capital investment allowances. MOSL costs have no bearing on the levels of investment that Ofwat permits water companies to make in infrastructure.
MOSL is a relatively small organisation in the context of the wider water sector. For 2025-2026, MOSL's annual budget of expenditure is £13.7m, which will be funded through Market Operator (MO) charges. These costs represent a very small proportion of overall expenditure in the water sector; by way of comparison industry total expenditure in the next regulatory period is anticipated to around £20 billion per year. Decisions on infrastructure investment are driven by Ofwat's price review process and water companies' statutory obligations.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what recent assessment his Department has made of the long‑term financial sustainability of the Civil Service Pension Scheme; and whether further reforms are being considered to ensure value for money for both members and taxpayers.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
Public Service Pension policy is the responsibility of HM Treasury, including the Civil Service Pension Scheme (CSPS). Any reform of the scheme must align with or ensure legal compliance with HM Treasury policy, and no further reforms are being considered at this time.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, what assessment he has made of the operational independence of the Defence Serious Crime Command from the military chain of command, and what steps he is taking to ensure that investigations into sexual assault are free from command influence.
Answered by Louise Sandher-Jones - Parliamentary Under-Secretary (Ministry of Defence)
The Defence Serious Crime Command became operational on 5 December 2022 and since its inception has been independent of the single Service Chains of Command to protect its operational investigative independence. Under Clause 12 of the Armed Forces Bill 2026 we are introducing a Service Policing Protocol which will formally set out expectations, obligations and roles of all parties in respect of the investigation of criminal offences within Defence in a way that has not previously been articulated. It will improve clarity for everyone in Defence who interact with all Service Police and helps build confidence and transparency as the Service Justice System continues to modernise.
This will also give Service Policing a level of equivalence with civilian practice and will accompany the expansion of a policing governance structure within Defence. A protocol loosely modelled on the civilian equivalent (as issued under s79 of the Police Reform and Social responsibility Act 2011) is appropriate and an effective method of achieving the aim.
Currently under s113 of the Armed Forces Act 2006 (AFA 06), Commanding Officers have a duty to report any suspected Schedule 2 offences (this includes sexual assault) to the Service Police. Clause 17 of the Armed Forces Bill 2026 expands the current duty on Commanding Officers under s113 of AFA 06, to also include persons not within their own Chain of Command.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, how OFGEM monitors the adequacy of the energy market for small businesses; and what enforcement action has been taken in the last three years against suppliers found to be overcharging small business customers.
Answered by Martin McCluskey - Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
Licence conditions and compliance and enforcement matters, for both domestic and non-domestic customers, are a matter for Ofgem as the sector regulator.
The Government wants to provide businesses with better protection from being locked into unfair and expensive energy contracts, and more redress when they have a complaint. That’s why the Government has decided to regulate Third-Party Intermediaries (TPIs), such as energy brokers. This will improve consumer outcomes and enhance consumer protections for non-domestic consumers, particularly charities and small businesses. Regulation will be introduced once parliamentary time allows.
Since December 2024, Small and Medium Enterprises (SMEs) with fewer than 50 employees have been able to access free support to resolve issues with their energy supplier through the Energy Ombudsman. This means that 99% of British businesses can now access this service with outcomes ranging up to £20,000 in financial awards. We consulted in late 2025 on measures to strengthen the Ombudsman’s tools for ensuring suppliers implement decisions in a timely manner.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, whether he has had discussions with OFGEM regarding the potential impact of its guidance on the pricing practices of energy suppliers towards small businesses.
Answered by Martin McCluskey - Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
Licence conditions and compliance and enforcement matters, for both domestic and non-domestic customers, are a matter for Ofgem as the sector regulator.
The Government wants to provide businesses with better protection from being locked into unfair and expensive energy contracts, and more redress when they have a complaint. That’s why the Government has decided to regulate Third-Party Intermediaries (TPIs), such as energy brokers. This will improve consumer outcomes and enhance consumer protections for non-domestic consumers, particularly charities and small businesses. Regulation will be introduced once parliamentary time allows.
Since December 2024, Small and Medium Enterprises (SMEs) with fewer than 50 employees have been able to access free support to resolve issues with their energy supplier through the Energy Ombudsman. This means that 99% of British businesses can now access this service with outcomes ranging up to £20,000 in financial awards. We consulted in late 2025 on measures to strengthen the Ombudsman’s tools for ensuring suppliers implement decisions in a timely manner.
Asked by: Suella Braverman (Reform UK - Fareham and Waterlooville)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, what formal mechanisms exist for survivors of sexual assault in the Armed Forces to provide feedback on their experience of the investigative and welfare support systems, and how this feedback is used to inform policy.
Answered by Louise Sandher-Jones - Parliamentary Under-Secretary (Ministry of Defence)
The Defence Serious Crime Command (DSCC) has a Professional Standards Department where people can raise complaints/concerns in respect of the DSCC and Victim Witness Care Unit. The Service Police Complaints Commissioner also provides oversight of the Service Police complaints process to raise standards in Service policing, and secure trust and confidence in the Service Police complaints system.