Property Management Companies: Accountability

(asked on 20th November 2025) - View Source

Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, if his Department will review the accountability mechanisms for housing management companies that fail to enforce tenancy agreements or antisocial behaviour policies.


Answered by
Matthew Pennycook Portrait
Matthew Pennycook
Minister of State (Housing, Communities and Local Government)
This question was answered on 28th November 2025

Estate management companies managing freehold estates do not have a dedicated role in dealing with anti-social behaviour and harassment. However, they may wish to engage with local authorities and the police to help prevent or deal with such behaviour.

Leaseholders experiencing anti-social behaviour and harassment may contact the government-funded Leasehold Advisory Service (LEASE), which provides free initial legal advice and information.

Social landlords already have a range of powers and enforcement tools to tackle anti-social behaviour including powers to evict perpetrators. We expect landlords to use those powers promptly and proportionately, putting the needs of victims at the heart of their response.

Following implementation of the Renters’ Rights Act 2025, private landlords will be able to take action to evict anti-social tenants quicker, with landlords being able to make a claim to the court immediately in all anti-social behaviour cases.

Tackling anti-social behaviour is a top priority for this government, and a key part of our Safer Streets Mission. We will crack down on those making neighbourhoods feel unsafe and unwelcoming by introducing the new Respect Order, which local authorities will be able to apply for and which will carry tough sanctions and penalties for persistent adult offenders. The police, local authorities and social landlords may already apply for a Civil Injunction under Section 1 of the Anti-social Behaviour, Crime and Policing Act 2014 to prevent behaviour that is causing housing-related nuisance and annoyance.

General guidance on the use of domestic CCTV systems is published by the Information Commissioner here.

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