Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that the Trader Support Service (TSS) is fit for purpose; whether the TSS will continue after December 2024; and whether it is her policy that the TSS should remain free at the point of use.

The government is committed to providing ongoing support to traders moving goods between Great Britain and Northern Ireland beyond the current Trader Support Service (TSS) contract period and will set out further information concerning the future of the TSS in due course.

The TSS continues to operate smoothly and consistently. HMRC monitors customer satisfaction scores, customer feedback and management information to continuously improve the service. As of July 2024, the TSS customer satisfaction score was 87.5%.