Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she is taking to tackle delays arising from block booking of driving tests; and if she will make an assessment of the potential merits of ensuring that such tests can only be booked (a) by and (b) on behalf of an individual.

It is not possible to block book car practical driving tests. A driving licence number can only be assigned to one car practical driving test at a time. A survey by The Driver and Vehicle Standards Agency (DVSA) suggests that only 10% of learner drivers use third parties to book their tests. Most either book appointments themselves or through their approved driving instructor (ADI).

To ensure fairness for everyone wanting to book a practical driving test, DVSA continues to work to combat the unscrupulous practice of reselling tests. Such apps or bots are not approved by DVSA. They make it harder for candidates to get a test and can also result in people paying more for a test. DVSA will continue to take steps to block cancellation services from accessing the booking system, which are having a positive impact.

DVSA operates an online booking service (OBS) for instructors and trainers so that they can book and manage driving and riding tests for their pupils. DVSA has made changes to the OBS by stopping automatic online registrations to use the service, ensuring each company that registers employs an ADI and removing access for any companies not linked to driving instructors.

In January 2023, DVSA changed the terms and conditions for using the booking service to help prevent anyone from selling tests at profit. Since then, DVSA has issued 283 warnings, 746 suspensions, and closed 689 businesses for misuse of its booking service.