Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if she will take steps to ensure that the pension credit application process is (a) streamlined and (b) user friendly to complete.

We are streamlining all Pension Credit application routes by using information held internally to reduce the number of questions the citizen must answer.

A key objective of DWP’s Service Modernisation Programme is to utilise end user research to understand how the application process should operate in the future and consider the opportunities on how services can be more user friendly and easily accessible for citizens.