Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what steps his Department is taking to ensure parcel delivery companies are held to account when they have (a) extremely low satisfaction rates and (b) poor reviews.

Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.

Ofcom’s approach to protecting consumers is to include a condition that all postal operators must establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.

Ofcom is committed to ongoing monitoring of operators’ performance and will consider enforcement action or further regulation to protect consumers.