Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what assessment he has made of the effectiveness of the Financial Conduct Authority at improving its customer service standards.
The Financial Conduct Authority (FCA) is operationally independent from the Government. Therefore, questions about operational matters are for the independent FCA.
This question has therefore been passed to the FCA who will respond directly to the honourable member by letter. A copy of the letter will be placed in the Library of the House.