Aviation: Compensation

(asked on 29th July 2024) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what discussions she has had with representatives of the aviation industry on levels of compensation for passengers whose flights are cancelled.


Answered by
Mike Kane Portrait
Mike Kane
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 4th September 2024

Regulation 261/2004 sets out passenger rights in the event of certain flight disruptions. Under this Regulation, passengers who have their flight cancelled are entitled to a refund or alternative flight. In some circumstances, passengers may also be entitled to additional compensation.

Government is committed to working with industry and stakeholders to ensure consumers continue to have a high level of protection whilst travelling by air.

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