Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether he has had recent discussions with HMRC on improving customer service in response to queries on self-assessment paperwork.

The Chancellor of the Exchequer and Treasury Ministers meet with HMRC officials on a regular basis to discuss HMRC’s performance.

HMRC publishes its performance on a monthly and quarterly basis:

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports

https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates