Crown Prosecution Service: ICT

(asked on 19th September 2023) - View Source

Question to the Attorney General:

To ask the Attorney General, if she will publish a list of the (a) dates when the case management system experienced its ten longest outages, (b) the number of hours the case management system could not be used on each date and (c) whether each outage was (i) planned or (ii) unplanned between 1 April and 30 September 2023.


Answered by
Michael Tomlinson Portrait
Michael Tomlinson
Minister of State (Minister for Illegal Migration)
This question was answered on 17th October 2023

Planned outages are normally scheduled outside the CPS core working hours (Mon-Fri 7am to 7pm and Saturday 8am – 1pm) to minimise impact.

The table below sets out:

a) Days and dates when the case management system (CMS) experienced its ten longest outages;

b) The number of hours the case management system could not be used on each date; and

c) whether each outage was planned or unplanned.

Outage Start

Outage End

Duration (Hrs/Mins)

Planned / Unplanned

Sunday 23/04/2023 08:00

23/04/2023 13:00

05:00

Planned

Tuesday 25/04/2023 19:15

25/04/2023 23:30

04:15

Planned

Thursday 11/05/2023 19:00

11/05/2023 20:00

01:00

Unplanned

Wednesday 07/06/2023 19:15

07/06/2023 20:45

01:30

Planned

Tuesday 27/06/2023 17:30

27/06/2023 21:30

04:00

Planned

Tuesday 11/07/2023 19:15

12/07/2023 00:15

05:00

Planned

Friday 04/08/2023 17:36

04/08/2023 20:28

02:52

Unplanned

Sunday 06/08/2023 08:00

06/08/2023 13:30

05:30

Planned

Wednesday 16/08/2023 13:00

16/08/2023 15:11

02:11

Unplanned

Saturday 19/08/2023 14:00

20/08/2023 19:00

29:00

Planned

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