Question to the Department for Transport:

To ask the Secretary of State for Transport, what training railway staff receive on supporting the accessibility needs of people with disabilities.

All station operators must establish and comply with an Accessible Travel Policy (ATP) that states how they will protect the interests of disabled passengers at stations and provides an overview of the accessibility of station facilities and services. As part of the ATP, operators must ensure that all frontline staff undertake disability awareness training, and that staff must receive refresher training within 2 years of receipt of disability awareness or disability equality training. Additionally, the Department mandates through its contracts with train operators that all staff with management responsibilities have undertaken this training.