Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps she is taking to tackle online fraud.

Last month, the government published a new strategy to address the threat of fraud. One of the three pillars included in the strategy focuses on blocking frauds from happening in the first place, which includes actions to prevent online fraud. This includes ensuring the tech sector take fraud seriously and put in place extra protections for their customers, shining a light on which platforms are the safest and that companies are properly incentivised to combat fraud. We are working with tech companies to create an online fraud charter which will include a number of voluntary actions to help design out fraud.

The Online Safety Bill will also tackle online harms, including fraud and fraudulent advertising. This means that social media and search engine companies will have to take robust, proactive action to ensure that their users are not exposed to these crimes in the first place. We expect this to have a strong impact on some of the highest harm fraud types.

We are replacing the Action Fraud service to create a more efficient new system that will provide better intelligence to forces. Improvements include:

• Increasing the number of staff in the call centre
• Expanding the reach of victim care services, including for the most vulnerable
• Sending cases to forces faster and better progress updates on cases

These improvements, which have been tested across the victim support landscape, law enforcement agencies, and other relevant bodies, will improve the support services and reporting tools for victims, provide greater intelligence and insight to policing for investigations, and allow for greater proactive work to prevent and disrupt fraudsters at scale.