Question to the Department for Education:

To ask the Secretary of State for Education, what steps his Department is taking to work with providers of student accommodation to reimburse fees where students have been prohibited from occupying rooms during covid-19 lockdowns.

Universities and private accommodation providers are autonomous and responsible for setting their own rent agreements. The government plays no direct role in the provision of student accommodation.

This has been a very difficult time for students, and we encourage universities and accommodation providers to review their accommodation policies to ensure they are fair, transparent and have the best interests of students at heart.

Officials speak regularly with representatives of private and university owned accommodation, as well as sector bodies. The government worked closely with universities to ensure they were well prepared for the return of students in the autumn term, and we have published updated guidance to help them keep students and staff as safe as possible.

If students have concerns about their accommodation fees, they should first raise their concerns with their accommodation provider. If their concerns remain unresolved, and their higher education provider is involved in the provision of the accommodation, students at providers in England or Wales can ask the Office of the Independent Adjudicator for Higher Education to consider their complaint.

If a student thinks their accommodation provider is treating them unfairly, they can raise a complaint under the accommodation codes of practice as long as their provider is a code member. The codes can be found at: https://www.thesac.org.uk/, https://www.unipol.org.uk/the-code/how-to-complain and https://www.rla.org.uk/about/nrla-code-of-practice.shtml

We recognise that in these exceptional circumstances some students may face financial hardship. The Department for Education has worked with the Office for Students to clarify that providers are able to draw on existing funds, worth around £256 million for academic year 2020/2021, towards hardship support. On the 2 February 2021 we announced that we are making available a further £50 million of hardship funding for this financial year, for higher education providers to use to support students in greatest need. This funding is in addition to the £20 million of hardship funding made available in December 2020.