Question to the Department for Digital, Culture, Media & Sport:

To ask the Secretary of State for Digital, Culture, Media and Sport, what assessment he has made of whether there has been an increase in the number of nuisance (a) calls, (b) text messages and (c) emails during the covid-19 outbreak.

DCMS have provided over £1 million in the last 3 years to the National Trading Standards for distribution of call blocking devices to vulnerable people. This funding helped to protect some of the most vulnerable in society from unsolicited calls including those originating from overseas. The devices have proven to be very effective, blocking 99% of scam and nuisance calls to date.

The level of nuisance calls made to UK numbers is monitored by independent bodies. Both the Information Commissioner's Office (ICO) and the Office of Communications (Ofcom) have responsibility to reduce the levels of nuisance calls, with the ICO being responsible for enforcing the Privacy and Electronic Communications Regulations (PECR). Further information about the level of nuisance calls and enforcement action taken by the ICO is available on the ICO’s website at https://ico.org.uk/action-weve-taken/nuisance-calls-and-messages/.