Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps she has taken to encourage people to check their national insurance contributions.

To support customers, an enhanced online State Pension forecast service was launched on 29 April 2024. This included new functionality that enables the majority of working age customers to view any gaps in their national insurance contributions and make payments online where this would be beneficial. The service has successfully allowed a large number of people to self-serve, with a satisfaction rate of over 80%.

HMRC and DWP have launched a significant communications campaign to encourage people to check their National Insurance contributions, with paid-for marketing supporting our wider low-cost communications.

Some examples include a recent press release published on 7 October 2024 on GOV.UK reminding people of the deadline that has also been publicised by a range of media outlets, including Money Saving Expert. We also undertook a range of activity as part of Pensions Awareness Week in September and Talk Money Week in November. Communications included emails to 2.3 million employers and 110,000 agents, social media posts and stakeholder partnership work with organisations including British Innkeepers, DHL, Unilever and MoneyHelper, who have all helped to promote the campaign.

Continued promotion activity ahead of the deadline in April will include a robust social media strategy and continued interaction with media outlets and external partners. We are also due to publish a new explainer video, covering VNICs and how people can use the online service.