Department for Work and Pensions: Email

(asked on 15th January 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent estimate she has made of the cost of setting up an email channel for the public to contact her Department in respect of personal independence payment appeals.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 21st January 2021

Once a customer has submitted an appeal to Her Majesty’s Courts and Tribunals Service (HMCTS) the customer engages with HMCTS from this point to provide information and evidence relevant to their PIP appeal. In most PIP appeal cases, additional evidence provided is then digitally shared with DWP as a party to the appeal, therefore an email address is not necessary.

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