Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking with HMRC to help ensure taxpayers receive prompt responses to queries.

HMRC recognise that their service levels have been below published standards, and they are committed to improving customer service performance.

To improve their services and meet published standards, HMRC are deploying additional customer service advisers this year. They expect to meet their post and telephone service standards in the second half of 2024-25.

HMRC are investing in digital services and the HMRC. These can often provide customers with faster resolutions for straightforward matters.