Question to the Department for Transport:

To ask the Secretary of State for Transport, what assessment she has made of the effectiveness of the Driver and Vehicle Standards Agency's complaints procedures for candidates who experience inappropriate behaviour from driving examiners.

The Driver and Vehicle Standards Agency (DVSA) has a published complaints process which enables driving test candidates to raise concerns about the standard of service they have received, including the behaviour of driving examiners. Complaints about driving tests and the conduct of examiners are considered and investigated in line with this procedure.

Candidates who are dissatisfied with DVSA’s response after completing the final stage of the Agency’s complaints process may ask for their complaint to be reviewed by an Independent Complaints Assessor.