Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment HMRC has made of the net staffing impact of the Managed Service Provider, taking account of both Managed Service Provider recruitment and HMRC staffing levels.

Improving day-to-day performance and the customer experience is a key priority for HMRC.

HMRC expects to continue to use a range of resourcing models, alongside the use of MSPs, to meet variable customer demand.

HMRC is currently in an initial approximately 18 month ‘proof of value’ phase for its use of MSPs and has no plans to publish full staffing projections for MSPs or customer services staff at this stage. Future workforce decisions will be informed by the outcome of this phase and taken in line with normal business planning and Spending Review processes.