Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps she is taking to ensure the new digital service will handle applications with greater efficiency and consistency to tackle to backlog in medical license issues and renewal wait times.

The DVLA’s new casework system for driving licence applications where a medical condition must be investigated will deliver significant improvements and the DVLA is also launching a new digital medical services portal in April. These enhancements, alongside the recruitment of additional staff to deal with medical applications and answer telephone calls, will deliver real improvements in services and turnaround times for customers.

Applicants renewing an existing licence may be able to continue driving while their application is being processed, providing they can meet specific criteria. More information on this can be found at https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1180997/inf1886-can-i-drive-while-my-application-is-with-dvla.pdf.