Question to the Ministry of Defence:

To ask the Secretary of State for Defence, what the average time is for an (a) VIVO and (b) Amey engineer to attend a Service Family Accommodation for issues related to heating.

This information is not held in the format requested and can only be provided at disproportionate cost.

VIVO and Amey record when a heating issue is reported and when it is resolved, not the average time it takes for an engineer to attend a property (some faults can even be resolved remotely) or the number of heating engineers attending reactive tasks month on month, so are unable to provide a monthly breakdown.

All calls relating to a loss of heating are treated as urgent, meaning families should receive a response as soon as possible and within 48 hours in line with the contract response maintenance category. No home should be left without heating for more than 24 hours. Should it not be possible to quickly resolve the issue, alternative forms of heating are provided, and, in some cases, alternative temporary accommodation offered.