Question to the Department for Transport:

To ask the Secretary of State for Transport, pursuant to the answer of 22 April 2025 to question 44579 on Avanti West Coast: Ticket Offices, what information her Department has received from Avanti West Coast on non-adherence with regulated ticket office opening hours in each of the last 12 months.

The Department receives regular reporting from Avanti West Coast (AWC) on its compliance with regulated ticket office opening hours under Schedule 17 of the Ticketing and Settlement Agreement. Excluding ticket office closures as a result of industrial action or planned engineering works, AWC’s average compliance with its managed ticket office opening hours over the last 12 months was 97 per cent.