Veterans UK: Telephone Services
(asked on 17th January 2022) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how many calls the Veterans UK helpline received in each year between 2010 and 2021.
The below table details the number of call the Veterans UK Helpline received for each financial year since 2015. Data prior to 2015 is not held. The Helpline remained open during the Covid-19 pandemic lockdown, however customer behaviour changed and a greater number of email enquiries were received. Calls and e-mails received can range from enquires about pension entitlement or compensation claims to welfare support and advice.
Financial Year | Calls |
2015-16 | 158,375 |
2016-17 | 127,464 |
2017-18 | 130,225 |
2018-19 | 128,373 |
2019-20 | 111,206 |
2020-21 | 31,345 |
2021-22 | 53,894 |