Question to the Ministry of Defence:

To ask the Secretary of State for Defence, how many complaints relating to the condition of military home accommodation were received in the last 12 months; and how many of those properties were included in recently reported upgrades.

The Condition of Service Family Accommodation (SFA) is not a categorisation used by the Department’s Industry Partner, Pinnacle, when recording complaints. Therefore, this information is not held in the format requested and can only be provided at disproportionate cost.

Between 1 January 2025 and 31 December 2025 Pinnacle received a total of 4,408 individual complaints in relation to SFA.

For the Department to determine which of those complaints fall into the scope of ‘condition of SFA’, Pinnacle would be required to review a total of 4,408 complaints (with an average of 10 minutes per complaint). Therefore, at a disproportionate cost.