Passport Applications

Yasmin Qureshi Excerpts

Wednesday 18th June 2014 Commons Chamber

[Yvette Cooper]

Exactly. We know there has been a substantial increase as a result of foreign residents applying for their British passports to be renewed, or applying for new passports for their children. Those who are living abroad are often the most complex cases, yet it is clear that the Home Secretary has not put in place the capacity to cope.

[Yasmin Qureshi (Bolton South East) (Lab)]

My right hon. Friend might be aware that yesterday the Home Affairs Committee spoke to the gentleman representing the union. He said that the unions and the people working in the Passport Office had told the management there were a lot of applications and that the cuts in numbers were not helping. This matter was raised with the management on many occasions.

[Yvette Cooper]

My hon. Friend is right. I know she raised that point in the Committee’s evidence session yesterday. People have made it very clear, including the very nice lady who spoke to a constituent at the Liverpool office, that it is having an impact, because they are having to process so many more foreign applications. That was a decision taken by the Government, by Ministers, and yet they failed to put the additional capacity they needed in place.

--- Later in debate ---

[Mrs May]

I have been generous in granting interventions, but I am barely into the start of my speech. I will continue to be generous with interventions, but Opposition Members need to understand that at this stage I would like to make a little progress with my speech.

I have explained that HMPO is dealing with an unprecedented surge in demand for passports. HMPO has issued 3.3 million passports in the first five months of this year, compared with 2.95 million in the same period last year.[Official Report, 7 July 2014, Vol. 584, c. 2MC.] That is an additional 350,000 applications for passports and renewals in comparison with last year. Ever since this increase in applications became apparent back in January, HMPO has been putting in place measures to meet the demand. Some 250 additional staff have been transferred from back-office roles to front-line operations, while 650 additional staff have been provided to work on HMPO’s customer helpline. HMPO has been operating seven days a week since March and couriers are delivering passports within 24 hours of them being produced. On Monday, new office space was opened in Liverpool to provide the Passport Office with additional capacity. As I said to the House last week, however, even with those additional resources, HMPO is still not able to process every application it receives within the three-week waiting time for straightforward cases.

[Yasmin Qureshi]

The Home Secretary has set out some things that the Passport Office is doing to resolve the issue, but it could all have been avoided. We heard at yesterday’s Home Affairs Select Committee meeting that Mr Jones, who represents the Public and Commercial Services Union, that for a number of months—not just two months, but for the last year or two—the union has been explaining to the management that they simply do not have enough staff to deal with the number of applications. That message was repeated to management time and again, but the management wilfully refused to engage with their staff on that issue. Had they done so, this would not have happened.

[Mrs May]

If the hon. Lady will be a little patient, she will hear me address the issue of staffing later in my speech. Let me now repeat what I have just said. Since January, Her Majesty’s Passport Office has been increasing the resources that will enable it to deal with passport applications in response to an increase in demand from the public, and the overwhelming majority of passports are being issued within service standards.