Driver and Vehicle Licensing Agency

Wendy Chamberlain Excerpts

Thursday 23rd April 2026 Commons Chamber

[Vikki Slade]

I thank my hon. Friend and constituency neighbour for his comments. I am afraid the DVLA is certainly in the top three worst departments, and I will come on to some specific cases shortly.

When constituents come to my office, they are frustrated but also really anxious. They have followed DVLA guidance by declaring their medical conditions, or they have reapplied for a licence after a temporary suspension, and then they wait, often for months, with no meaningful updates. The DVLA’s strategic priority is to drive up digital engagement, yet in practice the medical licensing system remains stubbornly analogue. The department does not routinely use email, it does not proactively chase missing documents, it does not provide status updates, and it still relies on posting medical questionnaires to GPs and consultants. Unless someone chases their MP, who then chases the DVLA and pushes the constituent to chase their clinician, cases simply stall. Applicants are left idling, with no sense of when or if the system will move them forward. This is not a functioning public service.

Let me give Members one example, which sadly is not unusual. Ellie submitted a medical questionnaire in March 2025 relating to possible epilepsy. Her symptoms stopped following B12 injections, and her consultant confirmed in writing that she was fit to drive. Six months later, she received a call from the DVLA, and she confirmed that there had been no further episodes. A month after that, her licence was revoked without her even being notified. She discovered that only in January 2026, when she happened to check her driving licence online.

When Ellie contacted the DVLA, she was told that her medical questionnaire was missing—one that had never been sent to her. After resubmitting the forms in February this year, she was informed that the original paperwork from last year could not be located. A full year after first engaging with the DVLA, her case is now classed as high priority after daily contact from her—sometimes 12 times in a day. No one should have to fight that hard to prove that they are safe to drive.

The underlying issue is simple: the DVLA is stuck in manual, while the rest of us are on automatic. Medical applications are processed strictly in date order, correspondence with clinicians happens by post, and returned documents then sit in another queue. This is a system designed around administrative convenience, not the human impact.

[Wendy Chamberlain (North East Fife) (LD)]

My hon. Friend is illustrating the challenges really well. I look forward to the Minister’s response, because I think, given the nods I have seen, that Government Members agree. I have a constituent—a councillor, in fact—who wants to be a driving instructor, and he has experienced the same delays. Does my hon. Friend agree that we want to hear an update from the Minister on the work to put those systems online so that they run parallel with everything else?

[Vikki Slade]

I have a taxi driver in my constituency who is stuck in a similar situation. This is not just about people who want to drive; it is about people who have to drive.

As our population is ageing, the scale of this challenge is growing. Last year alone, medical licence reviews increased by 16% to more than 850,000. The need to digitise this part of the system is not optional; it is urgent.

Some constituents are told not to worry, because they may be able to drive under section 88 of the Road Traffic Act 1988.

Transport Accessibility for Disabled People

Wendy Chamberlain Excerpts

Thursday 26th March 2026 Commons Chamber

[Wendy Chamberlain (North East Fife) (LD)]

I congratulate the Chair of the Transport Committee, the hon. Member for Brentford and Isleworth (Ruth Cadbury), and my hon. Friend the Member for North Norfolk (Steff Aquarone) on securing this debate. I am conscious that transport is devolved, but what I have already heard in the debate tells me that there are a lot of similar themes.

My constituency of North East Fife is quite a rural one, and in recent weeks I have spent a couple of days travelling around it on the bus with those who use wheelchairs to understand better the challenges they face. One reason why they use public transport is that other options are limited. There is a distinct lack of accessible taxis in North East Fife and beyond—that is a licensing and economic issue—and we find that a lot of the taxis are used for school contracts, which means that members of the public wanting to use them cannot access them. That is a real challenge.

As the hon. Member for Brentford and Isleworth pointed out, getting to the bus stop in the first place is a challenge, because of the pavements, dropped kerbs and street furniture. When I was out with a constituent the other week, we actually had to move road signs from the interminable roadworks in Guardbridge for her to get to the bus stop in the first instance. There is also the fact that, in most cases, there is space on the bus for only one wheelchair, so if a wheelchair user is friends with somebody else who uses a wheelchair, they cannot go to things together. There is already a real impact on people’s lives in that regard.

There are different types of buses, and we experienced them all during our days out in North East Fife. For some services, people have to give two hours’ notice that they have a wheelchair and want to use the bus, so that the provider can ensure that it provides a bus they can use. I just find it bizarre that we are in such a situation. Also, in some cases, a wheelchair user can have people leaning across them to pay their fare, which is such an invasion of their privacy.

Another challenge in a rural constituency where we have had ongoing changes and reductions in bus services is that multiple buses are sometimes required to get between population centres. I have a constituent who lives in Guardbridge and works in Cupar, but now has to go to St Andrews and then to Cupar to get to her place of employment. That does not feel like a real choice for wheelchair users.

Finally—I am sure we are all aware of this through our casework—for wheelchair users, in particular, to use public transport, the access allowing them to get on to the bus needs to work. I was with a constituent last week when the ramp did not work. The bus was therefore put out of order, everybody on the bus had to get off, and nobody who was looking to get on the bus after my constituent could get on. That was highly embarrassing for that individual, because she felt responsible for inconveniencing the other passengers, and it is simply not good enough.

I want to talk about Access for All, which is reserved—the hon. Member for Brentford and Isleworth also highlighted it. Leuchars is the nearest railway station to St Andrews, which is hopefully known to all Members, because I have mentioned it here in the Chamber a lot; if they like golf, they will know St Andrews well. There is no lift at the station, and we have been trying to get funding for a new bridge for six years—my Scottish Liberal Democrat colleagues on Fife council have been trying for even longer. The gradient of the ramp up to the bridge is 1:12, or just over 8%. For a ramp of over 10 metres, the British Standards Institution recommends a gradient of no more than 1:20, or 5%.

That is simply not the case at Leuchars, where the ramp is not short; it is many metres. It is a real challenge for those using wheelchairs and prams, and the first thing that visitors to St Andrews have to do, rather than being able to access a lift, is humph their cases up the ramp and down again. It is completely unfair on local people, because they are often excluded from using public transport, and they tell me that they do not use the train as a result. Last year, ScotRail hosted a roundtable on the future of train services in Fife, and it listed Leuchars as being lower priority. I cannot get my head around that classification and, accordingly, I am waiting for a meeting.

Access for All is an example of where devolved and reserved do not work together very well. Much like the infamous Spiderman meme, the answers to my queries five years ago involved the UK Government pointing to the Scottish Government, who pointed right back at them. I know I am not the only Member of this House to be extremely frustrated by the scheme effectively slowing to a halt.

In a written statement in January, the Government downgraded, and indeed halted, some proposed work on projects under Access for All. I would be interested in the Minister’s explanation of how that squares with reporting by Disability Rights UK in 2024 that Access for All had actually been underspending prior to that. The statement went on to say that there might be some funding available in the next spending review, but that means we are not expecting any announcements for another three years, at which point we will be heading into a general election. Are we seriously saying that there will be no Access for All spending rounds in the whole remainder of this Parliament?

Finally—this is less about funding, but directly relevant to what our constituents can expect—I would like to hear whether the Government will be publishing any outcomes from the review of design standards for accessible railway stations. Using public transport should not be a luxury; it is something we should be trying to encourage our constituents to do at every opportunity. Putting disability considerations to one side, if we are talking about economic inactivity and how we enable access for people to get to work, and indeed for those with disabilities into work, this should be an absolute priority for our public services.

North Sea Vessel Collision

Wendy Chamberlain Excerpts

Tuesday 11th March 2025 Commons Chamber

[Mike Kane]

I think the incident started at about 10 minutes to 10 yesterday, so we are only about 27 hours in. Within minutes, assets were stood up and the crews were brought safely home, except for one member of the Solong. We have assets in place to measure the pollution now, and those assets are being deployed where that is safe, but the priority remains getting the fire out on the Solong.

[Wendy Chamberlain (North East Fife) (LD)]

Several hon. Members have mentioned the effects on the marine environment, including endangered bird species such as puffins and kittiwakes, which are returning to colonies right now in places like the Isle of May in my constituency. What engagement is the Minister having with the charities and organisations who run those colonies? Secondly, following the question from the hon. Member for Moray West, Nairn and Strathspey (Graham Leadbitter) about the Scottish Government, if, as we fear, we see the worst- case scenario of pollution extending extensively, are there any plans for engagement between the Environment Agency and Scottish Environment Protection Agency?

[Mike Kane]

The environment is absolutely at the front of our mind. Once we get the fire out, we will make those impact assessments and take the appropriate measures to clean up pollution, if there is any. The Department is working across Government and with the local resilience forums. In the days ahead, once we have the impact assessments, we will liaise with partner agencies on the best way forward on bird, marine and fish protection and the environment.

Oral Answers to Questions

Wendy Chamberlain Excerpts

Thursday 9th January 2025 Commons Chamber

[Simon Lightwood]

We want a transport system for everyone, in which accessibility is designed as standard across the network so that we can make it easier for people to get on and off services, and build a safe and more secure network, particularly for women and girls. It is the Government’s ambition for disabled people to have equal access to transport, recognising the needs of people with visible and less visible conditions, and I would be more than happy to meet my hon. Friend.

[Wendy Chamberlain (North East Fife) (LD)]

Leuchars train station in my constituency serves St Andrews and is well used by residents, students and tourists, but its wheelchair access is completely unacceptable. It feels as though we fall through the gaps between the Scottish Government and the UK Government on Access for All. Can the Minister confirm whether the Access for All review is looking at ensuring that those in the devolved nations do not miss out?

[Simon Lightwood]

I can assure the hon. Lady that I will raise this issue with the Rail Minister. I am quite confident that he has had these discussions with the devolved Governments.

Oral Answers to Questions

Wendy Chamberlain Excerpts

Thursday 14th December 2023 Commons Chamber

[The Parliamentary Under-Secretary of State for Transport (Guy Opperman)]

I am disappointed to hear that news from Aylesbury. I would be delighted to meet my hon. Friend and to invite the bus company in to explain why it is not taking up the Government’s generous offer.

[Wendy Chamberlain (North East Fife) (LD)]

T4. Earlier this year, the UK Government pledged to fund a bridge repair in the constituency of the hon. Member for Moray (Douglas Ross). The Newburgh train station campaign is working to re-establish a train station that will provide a vital transport link. Assuming that strategic funding is not just available to Members of the Conservative party, who can I speak to in order to get that station re-established?

[Mr Harper]

On her first point, we are working with the local authority to progress that scheme, which was announced earlier. On her specific point, I will arrange for the relevant Minister to meet her so that she can put forward the case for that scheme, and we will look at whether it is possible to do anything to help her.

Oral Answers to Questions

Wendy Chamberlain Excerpts

Thursday 26th October 2023 Commons Chamber

[Mr Harper]

I am afraid I will have to give my hon. Friend the answer that Ministers often have to give, which is that I hope to make an announcement shortly. I also hope that when an announcement is made, he will be able to welcome it.

[Wendy Chamberlain (North East Fife) (LD)]

According to the Department’s own regulations, it should have reported on medical licences for fisherman this week, but it has not, so when will the Department publish the review? More important, when will it start listening to fishermen, who are out of pocket, worried about their livelihoods and at risk of becoming uninsured?

Oral Answers to Questions

Wendy Chamberlain Excerpts

Thursday 13th July 2023 Commons Chamber

[Mr Harper]

I am not entirely certain exactly what the hon. Gentleman is asking. The rail Minister, my hon. Friend the Member for Bexhill and Battle (Huw Merriman), set out the purpose of the rail companies’ proposals very well. The rail companies are consulting on the proposals, the purpose of which is to recognise the changed reality that most passengers purchase their tickets either online or from a ticket machine, and most of them do not go near a ticket office. It is about getting the staff out of offices and into the station, so they can support all passengers, including those who are older or disabled and who need assistance, rather than having them stuck in a ticket office. That is the point of the proposals, and there will be a detailed consultation. I am sure the hon. Gentleman will respond to the consultation, which the rail companies can take into account as they pursue their proposals.

[Wendy Chamberlain (North East Fife) (LD)]

15. Whether he plans to exempt fishermen on vessels below 10 metres from medical certificate requirements.

[The Secretary of State for Transport (Mr Mark Harper)]

The requirement for people working at sea to have a medical fitness certificate applies to vessels of every size, in every other commercial sector. However, Ministers are listening carefully to the views of colleagues across the House on the best way to progress this issue and I look forward to the hon. Lady’s follow-up question.

[Wendy Chamberlain]

There is real anxiety up and down the country among fishermen as a result of the Government’s policy, which is seen to be expensive and onerous. My constituent Bob is one of those fishermen who has worked on fishing vessels his whole life. I am pleased to hear that the Secretary of State is listening carefully. I hope he will meet fishing representatives to hear their concerns.

[Mr Harper]

Either I or the maritime Minister will be pleased to do that. I hope I can reassure the hon. Member’s constituent that, of the 99 cases that have been through the MCA’s medical assessors, no fisherman has been failed, except one who did not provide the evidence required. She will also know that there are grandfather provisions for those fisherman already in the industry if they obtain their medical certificate before 30 November, and I urge them to do so. If she writes to either me or the maritime Minister, I will make sure that one of us meets her and her constituents.

Oral Answers to Questions

Wendy Chamberlain Excerpts

Thursday 8th June 2023 Commons Chamber

[Mr Harper]

Recognising Heathrow’s significant market power, it is economically regulated by the Civil Aviation Authority, including capping Heathrow’s charges. The CAA published its 2022 to 2026 settlement decision in March. The Competition and Markets Authority is considering appeals against that decision and I hope my hon. Friend will recognise that I cannot comment on that ongoing process. Separately, the Department aims to publish the independent review of the CAA by the summer and will consider any economic regulation-related recommendations at that time.

[Wendy Chamberlain (North East Fife) (LD)]

My constituent Vance applied for a medical driving licence in April 2022; 14 months later, after delays, he has been told he needs to reapply. This is having a direct impact on his job. Why is any constituent experiencing such delays, and can the Minister explain what is being done to address them?

[Mr Harper]

Obviously that specific case should not have happened. If the hon. Lady sends through the details, I will make sure that the roads Minister looks at it in detail. Generally, medical cases are taking longer to get sorted out than general cases following both the pandemic and industrial action, but we are well on our way to getting that on track. I will, however, make sure the roads Minister looks at that specific case.

Oral Answers to Questions

Wendy Chamberlain Excerpts

Thursday 13th October 2022 Commons Chamber

[Kevin Foster]

As always, my hon. Friend is a doughty campaigner for his constituents. He has already been in contact with me a number of times and I think we may have a meeting scheduled, at which I look forward to exploring these issues further with him.

[Wendy Chamberlain (North East Fife) (LD)]

Leuchars train station in my constituency is the only station serving St Andrews. It is a hub for local communities and the large number of tourists and students who go to the town, but the access bridge installed in 1995 is no longer fit for purpose and those who require step-free access cannot use it. I have been in contact with the Scottish Government and I am pleased with what the Minister has said about funding announcements next year for Access for All, but can he provide clarity on who is the final decision maker?

[Kevin Foster]

My understanding is that accessibility is a reserved matter, hence we will announce the successful stations as the UK Government. Obviously, in looking at access, we will liaise with the Scottish Government on potential priorities. We want to make sure that there is a fair spread of spending across the UK, looking at a number of factors, including usage, how inaccessible a station is, and the type of facilities it provides.

HGV Driver Shortages

Wendy Chamberlain Excerpts

Monday 13th September 2021 Commons Chamber

[Grant Shapps]

My hon. Friend is absolutely right about this. I think the whole House will recognise that the quality of stop facilities has not been anywhere near where it needs to be. That is one of the reasons the industry has struggled systemically for so long with the lack of drivers. We have already mentioned the statistics, and it is not a surprise that we do not get more women and more people from different backgrounds into the sector. We must sort that out. Again, I am grateful to colleagues across Government, including in the Ministry of Housing, Communities and Local Government, in terms of planning, for their help and assistance. We are going to have a better-paid, better-quality job where people come into this with the right skills and for the long term.

[Wendy Chamberlain (North East Fife) (LD)]

On Saturday, I met people from East of Scotland Growers—a farmer-owned co-operative based in North East Fife. Their processing season started three weeks ago and they usually get nine lorries a day; they are currently getting five. Their freezers and cold stores are full of highly perishable items right now. The steps that the Secretary of State has outlined are welcome but are not going to help to salvage a system that finishes in six weeks. What other things should the Government be doing?

[Grant Shapps]

I am grateful for the hon. Lady’s welcome of the measures. She is absolutely right to point out that these problems go well beyond a simple shortage of drivers, which, as I have commented on several times, is pan-European—in fact, global—and stretches to problems of supply through the entire supply chain. For example, this morning I met representatives of the maritime industry at the start of London International Shipping Week. They have had to go through enormous problems with factories closing, the problems at Suez and much else in order to keep shipping going. That is all part of the much wider supply chain. I extended the offer of meeting Ministers to explore the opportunities, and I would be happy to hear about and learn from firms in her constituency.